Shanon Davis
Amarillo
Summary
I bring over 25 years of comprehensive experience in the medical field, with a proven track record in business development, marketing, sales, and management. For the past 20 years, I have worked directly with physicians, fostering strong professional relationships and supporting clinical and operational excellence. Additionally, I possess five years of specialized experience in memory care, including dementia, Alzheimer’s disease, and a range of mental health conditions.
I am seeking to leverage my extensive industry expertise, strategic insight, and commitment to exceptional customer service to contribute to a reputable organization’s operational success. Throughout my career, I have consistently demonstrated the ability to analyze complex issues, identify root causes, and implement effective solutions. I am proficient in various CRM platforms, including Salesforce.
Overview
21
21
years of professional experience
Work History
Physician Business Manager
United Health Group, Optum
01.2023 - Current
- Implemented quality improvement initiatives to optimize patient outcomes and care efficiency.
- Collaborated with consulting physicians regarding care of patients.
- Implemented evidence-based practices into daily work routine, enhancing overall effectiveness of clinical decision-making and patient outcomes.
- Evaluated previously prescribed interventions for successes or failures and adjusted strategies.
- Led cross-functional teams to streamline operations and enhance service delivery.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Community/Business Development Liaison
Oceans Behavioral Hospital
12.2021 - 01.2023
- Expand business development through outreach in Amarillo and Regional communities
- Facilitates in-services for nursing homes, assisted living facilities, judicial, law enforcement, and counselors in order to achieve maximum referrals for the hospital
- Seek out new referral sources and educate them on the programs offered at the hospital
- Meets and exceeds monthly admit quotas
- Uses data to identify trends, patterns, and opportunities for the business and clients
- Engages providers and provider’s staff to educate growing programs. Provider follow up is vital to the growth of the hospital
- Facilitates community education forums to numerous referral sources and community partners
Sales and Marketing Director
Bristol Park
01.2018 - 12.2021
- Consistently maintain new sales quota, seek and find new residents to move into community
- Responsible for building and sustaining community occupancy at 100%
- Community outreach to obtain existing, and new referral sources
- Ability to work independently, uses good judgement and decision making skills to determine outcomes
- Developed long term relationships with family’s in the community, profession contacts, and physicians
Physician Account Representative
Laboratory Corporation of America
06.2015 - 11.2017
- Responsible for new business in West Texas and Eastern New Mexico/quota 5K monthly
- Retain 100% of existing business in addition to new revenue averaging 100%-105% annually
- Focus Test management ranging from general medicine to specialty medicine
- Account management of contracted physicians and practices
- Stays up to date with the growing changes of Medicare to educate accounts, clients and patients.
- Responsible for multi-million dollar monthly book of business
Account Service Representative/Amarillo Operations Manager/HR Manager
Clinical Pathology Laboratory
04.2009 - 05.2015
- Responsible for new business in the Amarillo and Lubbock territory/quota 3K monthly
- 100% of monthly quota met annually – 98% existing business retention annually
- Customer relations, client maintenance and operational management of the local branch
- Responsible for conflict resolution in regards to all employees and clients
Marketing Director
Assisted Living Concepts
01.2005 - 04.2009
- Responsible for new business where I exceeded occupancy goals
- Customer relations and client maintenance
- Served on the Executive Board of Medical Managers
Education
ICD 9 Certified Coder -
Amarillo College
Amarillo, TX11.2005
Certified Phlebotomist - General Studies coursework
Amarillo College
Amarillo, TX05.1999
Skills
- Quality improvement
- Staff education and training
- Care plan development
- Staff collaboration
- Managing practice operations
- Indirect patient care
Timeline
Physician Business Manager
United Health Group, Optum
01.2023 - Current
Community/Business Development Liaison
Oceans Behavioral Hospital
12.2021 - 01.2023
Sales and Marketing Director
Bristol Park
01.2018 - 12.2021
Physician Account Representative
Laboratory Corporation of America
06.2015 - 11.2017
Account Service Representative/Amarillo Operations Manager/HR Manager
Clinical Pathology Laboratory
04.2009 - 05.2015
Marketing Director
Assisted Living Concepts
01.2005 - 04.2009
Certified Phlebotomist - General Studies coursework
Amarillo College
ICD 9 Certified Coder -
Amarillo College
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