Shanon Davis

Assist seniors with health care inquiries and resolves them efficiently.

• Maintained a positive attitude while handling challenging situations professionally.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• Managed customer calls efficiently in fast-paced call center environment.
• Enhanced customer satisfaction with fast, knowledgeable service.
• Contributed to team effort by meeting performance goals and assisting colleagues when needed.
• Managed difficult customer situations with professionalism and empathy.
• Addressed and resolved customer concerns and complaints.

• Kept clean, organized and well-stocked workspaces.
• Cleaned and sanitized play areas, surfaces and toys to prevent germ spread.
• Supervised children and redirected inappropriate behavior.
• Engaged children in age-appropriate learning activities.
• Set up materials needed for daily activities, such as arts and crafts or storytelling sessions.
• Collaborated with other staff members to create lesson plans and schedules.