Summary
Overview
Work History
Education
Skills
Timeline
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Shanon Eckrich

Colorado Springs,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Scheduling Team Manager

GlobalMeet
01.2024 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Served as central point of contact for all outside vendors.
  • Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
  • Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
  • Maximized resource utilization by reallocating personnel based on skill sets across various departments during peak demand periods.
  • Fostered a collaborative working environment among schedulers, leading to improved teamwork and shared best practices.
  • Maintained strong relationships with vendors and contractors, negotiating favorable terms for project deadlines and rescheduling when required.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Assistant Team Manager

GlobalMeet
06.2011 - 01.2024
  • Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
  • Managed team workload to reach targets for specific tasks.
  • Coordinated weekly meetings for internal and external groups.
  • Assisted with new hire processing and existing training programs.
  • Developed process improvements and offered actionable solutions to correct recurring issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Performed as Account Manager for the company's two largest clients.
  • Created staff schedules, approved requested time off and updated reports.
  • Initiated timely response to emails, voicemails, and written correspondence.
  • Covered shift shortages to keep production schedule on time.
  • Conducted new-hire trainings.
  • Mentored junior team members for increased skill development and career growth.
  • Developed strong relationships with clients by addressing concerns promptly and providing exceptional support services.
  • Promoted a positive work environment by fostering teamwork and open communication among team members.
  • Assisted in recruiting top talent, conducting interviews, and onboarding new employees.
  • Actively sought out opportunities for professional development within the industry to stay current on best practices in leadership techniques.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Service Experience Manager

GlobalMeet
06.2019 - 01.2024
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Coordinated cross-functional efforts to resolve complex customer issues in a timely manner.
  • Identified areas for improvement in the customer journey, implementing targeted solutions for increased satisfaction levels.
  • Championed a culture of excellence within the department by setting high expectations for staff performance and providing constructive coaching where needed.
  • Established clear communication channels between departments, fostering collaboration and joint problem-solving efforts.
  • Implemented proactive measures to anticipate and address potential client concerns before they escalated.

Conference Support Specialist

GlobalMeet
08.2001 - 06.2011
  • Followed all company policies and procedures to deliver quality work.
  • Provided quality service to customers by answering many incoming client lines, handling requests, and moving them to the proper service location or audio conference call.
  • Provided support to high level executives and professionals daily.
  • Performed multi-tasks while maintaining high quality customer service.
  • Assisted in last minute technical, event, planning, or event coordination issues for resolutions.
  • Trained new employees as well as mentored fellow co-workers to increase their skills.

Education

High School Diploma -

General William Mitchell High School
Colorado Springs, CO
05.1996

Skills

  • Customer Focus
  • Motivational Abilities
  • Employee Scheduling
  • Team Leadership
  • Teamwork and Collaboration
  • Problem Resolution
  • Customer Service
  • Computer Skills
  • Interpersonal Skills
  • Adaptability and Flexibility
  • Positive Attitude
  • Multitasking

Timeline

Scheduling Team Manager

GlobalMeet
01.2024 - Current

Service Experience Manager

GlobalMeet
06.2019 - 01.2024

Assistant Team Manager

GlobalMeet
06.2011 - 01.2024

Conference Support Specialist

GlobalMeet
08.2001 - 06.2011

High School Diploma -

General William Mitchell High School

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Shanon Eckrich