Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanon Elmore

Bacliff,TX

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in Health Care and Appliance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

The Connection
Bloomington, MN
03.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Call Center Representative

Randstad
Woodlands , Texas
08.2021 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.

Supervisor

Tanger Outlets
Texas City, TX
01.2020 - 01.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.

Grill Cook

Waffle House
Pasadena, TX
02.2014 - 08.2017
  • Cleaned and maintained kitchen equipment regularly.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Prepared food items such as meats, poultry and fish for frying purposes.

Education

Certificate - Administrative Assistance And Secretarial Science

College of The Mainland
Texas City, TX
11.2020

Skills

  • Flexible and Adaptable
  • Multitasking Abilities
  • Excellent Communication
  • Written Communication
  • Data Entry
  • Inbound and Outbound Calling
  • Call Management
  • Product Knowledge
  • Administrative Support
  • Call Center Operations
  • De-Escalation Techniques
  • Critical Thinking
  • Typing proficiency
  • Microsoft Outlook
  • Proofreading
  • Active Listening
  • Product Education

Timeline

Customer Service Representative

The Connection
03.2023 - Current

Call Center Representative

Randstad
08.2021 - Current

Supervisor

Tanger Outlets
01.2020 - 01.2021

Grill Cook

Waffle House
02.2014 - 08.2017

Certificate - Administrative Assistance And Secretarial Science

College of The Mainland
Shanon Elmore