Shanon Hale
Altus,Oklahoma
Summary
Master Social Worker with over ten years of leadership abilities, coupled with extensive experience working within diverse communities. Experienced in addressing power-based personal violence prevention across underserved populations, including intimate partner violence, sexual assault, and child neglect/abuse. Demonstrates a proactive approach to community-based initiatives, actively contributing to transforming social norms and fostering impactful partnerships. Skilled at leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions. Results-oriented individual with a passion for continuous learning and innovation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sexual Assault /Sexual Harassment Prevention and Response Victim Advocate (SAR WF)-GS-11
Department of the Air Force
Altus AFB, Oklahoma
08.2023 - Current
- Provide a wide range of essential support and advocacy services, liaison services, and care to victims of sexual assault/sexual harassment for the Altus AFB SAPR program
- Assist victims in their effort towards the process of recovery, through advocacy and resource information
- Provide crisis intervention, safety planning, referral, ongoing non-clinical support, and furnishing information on available options and resources to assist victims in making informed decisions regarding reporting options and care
- Provide victims with a complete explanation of reporting options and follows DoD and DAF guidelines addressing confidential disclosure and privacy
- Ensure outreach efforts are aligned with Air Force/Space Force core values and cultivate inclusivity, connectedness, dignity, and respect while enhancing access, equity, rights, and engagement.
- Respond promptly to requests from staff members regarding client situations.
- Assist clients in understanding complex legal proceedings associated with their cases.
- Serves as a liaison between the organization and various community partners including law enforcement agencies, social service organizations, schools and faith-based organizations.
- Conducts community outreach efforts to increase public awareness of available resources and services for victims of crime.
- Facilitate referrals to appropriate services for medical care, legal assistance, mental health counseling, housing, employment and other needs.
- Maintain accurate records on case status and client information in accordance with agency policy.
- Deliver on-call and overnight support to victims and witnesses for 24-hour call center.
- Review and analyzed violent crime reports to identify crime trends.
- Correspond and collaborate with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
- Coordinate care with interdisciplinary teams and community contacts to promote continuity of care.
Permanency Case Manager
2INgage (Texas Family Initiative)
Wichita Falls, Texas
01.2020 - 04.2023
- Assessed the need for placement, assess safety and risk, assess family strengths, and needs, placement resources for children, facilitate permanency plans, and assist foster and kinship caregivers in providing a safe, nurturing environment for children in their care
- Managed a caseload of 17 or more child sub-care stages and 36 parent files (family stages)
- Conduct monthly home visits to continually assess risk and safety concerns and to prevent continuation of abuse
- Conducted and coordinated assessments for victims of physical, substance abuse, and sexual abuse
- Assisted victims in prioritizing actions and establishing short- and long-term goals related to the recovery
- Professionally communicated both orally and in writing when addressing court officials and lawful enforcement personnel.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Oversaw fundraising activities and preparation of public relations materials.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Implemented and evaluated staff, volunteer or training programs.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Researched and analyzed community needs to determine program directions and goals.
- Acted as consultant to community programs by interpreting regulations and policies.
- Compiled reports on cases and submitted them to supervisors as required.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided crisis intervention support for clients in emergency situations.
- Transitioned clients to different providers based on progress or needs.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Assisted individuals with eligibility for available benefits.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Prepared and presented case reports and summaries to stakeholders and management.
- Consulted with staff on resolution of complex service issues.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Represented organizations in relations with governmental and media institutions.
- Monitored client progress through regular follow-ups and case reviews.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Collaborated with multidisciplinary teams to provide holistic support to clients.
- Conducted home visits to assess living conditions and support needs.
Graduate Social Work Internship
Garden Park Medical Center
Gulfport, MS
09.2019 - 03.2020
- Assisted in the acute psychiatric care for adults suffering from dementia, bipolar disorder, schizophrenia, and behavioral disturbances
- Assessed the cognitive and functional decline due to alcohol withdrawal and substance abuse
- Actively participated in interdisciplinary /treatment team meetings with skilled medical professionals
- Reduced mood stability with patients on an everyday basis by providing therapeutic sessions such as Play Therapy and Reminiscence Therapy
- Reduced feelings of helplessness and increased opportunities for better self-care by providing psychoeducation, when applicable
- Assessed patients for memory loss by using the MOCHA assessment tool
- Facilitated individual and family therapy, group psychotherapy, and discharge planning
- Used evidence-based practices including motivational interviewing and trauma-informed care to create individual service plans based on client strengths
- Facilitated and Co-Facilitated coping skills trainings, family education courses about prevention of violence and suicidal thoughts, and other crisis intervention methods
- Requested legal conservatorship and appeared in court for adults who could no longer make informed decisions for themselves and deemed incompetent by the state.
PTSD/ Military/ First Responders Unit (STAR)
Garden Park Medical Center
Gulfport, MS
09.2019 - 03.2020
- Counseled patients over the age of 18 who experienced crisis such as suicide attempts, alcohol withdrawal, substance abuse, sexual abuse/sexual harassment, and combat trauma
- Developed Assisted in acute crisis stabilization of active-duty military service members, dependents, fire fighters, and police officers who suffered from PTSD and other mental health disturbances
- Provided psychotherapy groups specifically for military sexual trauma victims that suffer from strong emotions, feelings, of numbness, trouble sleeping, difficulty with relationships, and reminders that may lead to substance and alcohol abuse
- Referred clients to MST coordinator at Veterans Affairs to further assist veterans with services and programs provided through VA’s community-based Vet Centers
- Maintained support and follow-up contact with VA coordinator for sexual assault victims throughout the lifecycle of their case
- Referred veterans/ active military personnel to intensive mental-health in-patient facilities if further services were needed upon discharge
- Presented violence -related primary prevention techniques as a member of the multi-disciplinary team to educate family members and other supportive family members in efforts to lessen the impact of personal and environmental problems that could arise from violence.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Community Support Specialist
Mississippi Behavioral Health Systems
Gulfport, MS
04.2019 - 03.2020
- Assisted client(s) in developing goals for treatment within the first 30 days of service
- Assisted clients in restoring, rehabilitating, and developing social and interpersonal skills
- Identified, enhanced, and established support networks, community awareness, coping strategies, and improved functioning in the individual’s social environments
- Provided Behavioral Management services to children and adults who suffered with PTSD, mental health issues, familial issues such as parent separation/divorce, alcohol and substance abuse, domestic violence, sexual abuse, and suicidal ideations from bullying or other related stressors
- Provided Prevention methods to alleviate stressors that contribute to depression within adults and behavioral disturbances in children and adults with the intent to stimulate change in knowledge, attitudes, beliefs, and behaviors in general and target populations
- Planned, implemented, and evaluated prevention activities for specific prevention disciplines/guidelines
- Effectively lead committees, working groups, and teams to assist in preventing areas of abuse.
- Provided guidance on strategies that can be used at home if a client is exhibiting challenging behaviors due to stressors or triggers.
- Provided direct support to individuals with developmental disabilities.
- Implemented behavior modification techniques when needed to modify inappropriate behaviors exhibited by clients.
- Developed individual service plans, monitored progress, and documented outcomes.
- Engaged in crisis intervention when needed by providing emotional support and calming techniques while ensuring safety of all involved parties.
- Participated in weekly team meetings with supervisors to discuss new developments or challenges faced by clients.
- Maintained monthly outcome reports with program data for each client.
- Transported clients to job interviews, medical appointments and mental health visits to meet basic needs.
- Developed strength-based, solution-focused individualized goal and action plan to promote permanent housing and self-sufficiency.
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Maintained accurate records and documented client data in company databases.
Family Protection Specialist (Investigation Unit)
Mississippi Department of Human Services
Gulfport, MS
01.2017 - 12.2017
- Provided protection and care for children and/or vulnerable adults in need of supplementary or substitute care or provide full-time intake services
- Evaluated social needs of adults and children, developed, and directed solution-based plans for identified family problems
- Served as a liaison with agencies and community resources in developing solution-based directed plans providing protective and placement services for homeless, dependent, or neglected children
- Provided 24/7 “on call” crisis and emergency response to intervene and/or assist law enforcement in volatile situations involving removing at-risk children/vulnerable adults from abusive parents or guardians
- Formulated and conducted assessments and evaluations to implement and monitor primary prevention plans and safety plans
- Assessed the strengths and needs of families referred to the program and appropriately utilized community resources
- Conducted preliminary intake interviews
- Possessed the ability to various methods and techniques typical of a sexual assault/sexual harassment victim advocate program, including crisis intervention, situational assessment, and analyzing the needs of the victim
- Provided case management services and completed special assignments, investigations, and training requirements to provide training to clients (e.g., foster parents) and other social workers
- Safeguarded documents in their possession and all information pertaining to victims and clients
- Provided individualized and group employment and education assistance to family members including career development plans, financial aid opportunities, employment assistance, and job networking.
- Attended conferences and seminars relevant to the field of family protection services.
- Attended court hearings related to family protection matters and provided testimony as needed.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Developed and implemented community outreach programs designed to promote awareness about family protection issues.
- Actively participated in multi-disciplinary team meetings to discuss complex cases involving multiple stakeholders.
- Organized educational workshops for parents on topics such as positive discipline techniques, communication strategies, and stress management practices.
- Researched best practices used by other organizations working within this field.
- Participated in ongoing training activities aimed at enhancing professional knowledge base.
- Collaborated with school personnel and other service providers to coordinate a comprehensive array of support services for clients.
- Established behavioral modification goals and assessed progress toward goals.
- Maintained confidentiality through stringent handling of charts and data.
- Arranged adoptions and found foster homes for abandoned or abused children.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
Undergraduate Social Work Intern
Mississippi Department Human Services
Gulfport, MS
08.2016 - 12.2016
- Gained knowledge of Child Protection laws, rules, and regulations
- Gained knowledge of foster care and adoption laws, rules, and regulations
- Gained knowledge of social service delivery systems, methods, and theories relating to advocacy
- Trained to assess risk and safety and how to respond to crisis situations
- Gained valuable “hands-on” experience providing direct support services and assistance to professional social worker supervisors in their efforts to strengthen, rehabilitate and preserve families and provide protection and care for children and vulnerable adults in need of supplementary or substitute care, or provide full-time intake services
- Assisted in representing the agency’s sexual abuse unit in the community and assisted with providing professional training regarding issues of sexual abuse in children and disadvantaged adults
- Gained knowledge of training and education techniques to implement and deliver training of sexual assault
- Assisted and observed professional social worker supervisors in evaluating the social needs of adults and children, and providing protective and placement services for homeless, dependent, or neglected children.
Sales Coordinator Assistant
Homewood Suites
Birmingham, AL
05.2014 - 09.2014
- Managed over 50 accounts within the hotel database
- Provided high-level administrative support by conducting research, preparing statistical reports, processing sensitive data, resolving guest issues, and performing clerical duties
- Negotiated and secured complex contracts with major corporate clients to increase revenue
- Created new revenue streams by increasing sales and occupancy rates by more than 15%
- Developed annual sales plans that contributed to the overall sales volume
- Loaded rate codes to the hotel software and linked the negotiated rates to the correct company profiles
- Provided daily synopsis of sales report and productivity reports for each sale category to Director of Sales
- Prepared and presented reports to include graphs and charts to interpret hotel revenue fluency
- Conducted research and collected data to prepare reports and documents for quarterly review
- Kept departmental costs in line with annual budgets rates
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Implemented process changes to streamline sales department workflow.
- Assisted Sales Manager with preparation of client presentations, proposals, and contracts.
- Conducted research to identify potential customers and new markets.
- Managed daily operations of the department including ordering office supplies, arranging repairs and maintenance services.
- Organized and maintained files for customer accounts and sales tracking.
- Prepared reports on sales activities, customer data, market trends, competitive analysis.
- Ensured accuracy of invoices sent out to customers by verifying pricing details before submission.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Master of Social Work -
Louisiana State University
Baton Rouge, Louisiana03.2020
Bachelor of Social Work -
University of Alabama at Birmingham
Birmingham, AL12.2016
Skills
- Crisis Intervention
- Active Listening
- Written and Oral Communication
- Time Management
- Behavior Management
- Organizational Skills
- Analytical Thinking
- Problem-solving abilities
- Community outreach expert
- Violence prevention
Affiliations
- Omega Nu Lamba National Honor Society, Louisiana State University, Tau Chapter, 04/2023
- Association of Traumatic Stress Specialists (ATTS), 12/2019
Certification
- Certified Resilience Training Assistant (RTA), Department of Air Force, 02/2024
- Master Certified Professional Life Coach, Certified Life Coach Institute, 06/2024
- Certified Trauma Responder (CTR), 12/2019
- Certified Trauma Services Specialist (CTSS), 12/2019
Volunteer Experience
- Support Staff Worker, 08/2014, 12/2014, Cahaba Center for Mental and Behavioral Health, Assisted families in de-escalating crisis situations presented via phone., Assessed caller needs and provided information to on-call service providers., Offered support referrals to individuals in a consistent and non-judgmental manner., Provided initial response services such as access to emergency medical treatment for clients., Provided follow-up services to individuals at risk of suicide, sexual assault, sexual harassment, and domestic violence., Assisted victims of violence in their effort towards the process of recovery, through advocacy and resource information.
- Family Readiness Group (FRG) Treasurer, 02/2017, 08/2017, Naval Construction Battalion Center, Gulfport, MS, Served as part of the family readiness board to assist in the planning, coordinate and conducting informational, morale-building and social activities to enhance command mission readiness., Served as custodian for the FRG informal fund., Maintained FRG fund records and ledger; always kept it up to date., Received and counted all funds submitted from fund-raisers; prepared deposit slips, and deposited funds to FRG fund account., Prepared monthly reports and presented them to FRG leader and commander., Also read summary aloud at FRG meetings.
References
- Janae Jameson, LCSW, GS-12, Janae.w.jameson.civ@health.mil, 915-206-7436
- Sherri Barton, USAF, GS-11, Sherri.Barton@us.af.mil, 210-326-1912
- Nicole Lewis, LCSW, Nicole.lewissw@gmail.com, 228-261-1073
- Thomana Flores, USAF-GS-12, Thomana.flores@us.af.mil, 580-643-9660
- LaQuawna Baker, USAF, GS-11, laquawnab@gmail.com, 571-368-8886
Training
- USAF Sexual Assault Prevention and Response Victim Advocate Training, 10/2023, 50, Air University, Maxwell AFB, AL
- Department of Defense Sexual Assault Advocate Certification Program (D-SAACP), 12/2023
- Defense Sexual Assault Incident Database (DSAID) Basic Online Training Course, 09/2023, Department of Defense (DoD) Sexual Assault Prevention and Response Office (SAPRO)
- Cyber Awareness Training, 05/2024, Department of Air Force
- Sexual Assault in the Military and the Way Forward, 09/2023, DoD SPARX Knowledge
- Violence: A Preventable Public Health Issue, 09/2023, DoD SPARX Knowledge
Timeline
Sexual Assault /Sexual Harassment Prevention and Response Victim Advocate (SAR WF)-GS-11
Department of the Air Force
08.2023 - Current
Permanency Case Manager
2INgage (Texas Family Initiative)
01.2020 - 04.2023
Graduate Social Work Internship
Garden Park Medical Center
09.2019 - 03.2020
PTSD/ Military/ First Responders Unit (STAR)
Garden Park Medical Center
09.2019 - 03.2020
Community Support Specialist
Mississippi Behavioral Health Systems
04.2019 - 03.2020
Family Protection Specialist (Investigation Unit)
Mississippi Department of Human Services
01.2017 - 12.2017
Undergraduate Social Work Intern
Mississippi Department Human Services
08.2016 - 12.2016
Sales Coordinator Assistant
Homewood Suites
05.2014 - 09.2014
Master of Social Work -
Louisiana State University
Bachelor of Social Work -
University of Alabama at Birmingham
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