Shanon Houk
Toledo,OH
Summary
Dynamic and dependable customer service professional with a proven track record at Huntington Center. Recognized for enhancing guest satisfaction through effective complaint resolution and attentive service. Strong multitasking abilities and teamwork skills led to increased repeat customer rates. Committed to maintaining high standards of service and fostering positive dining experiences.
Overview
2025
2025
years of professional experience
Work History
Customer Service Attendant
Select Laundry Mat
- Ensured timely and polite interactions, enhancing satisfaction levels.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Minimized wait times by assisting with duties during busy periods.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Server
Huntington Center
03.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Restaurant Food Server
Tony Packos
08.2017 - 06.2022
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Consistently exceeded sales targets through effective communication skills and persuasive selling techniques.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
- Cultivated warm relationships with regular customers.
- Assisted in training new server hires, sharing best practices and restaurant procedures.
- Adhered to strict cash handling policies, ensuring accurate transactions during payment processing at shift end.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Diploma - Basic
Libbey H.s
Toledo, OH09.1998
Skills
VERY DEPENDABLE
HARD WORKING
I PUT MY ALL INTO IT
CAN WORK ALONE OR AS A TEAM
AND I LOVE ACCOMMODATING THE GUESTS
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Server
Huntington Center
03.2023 - 01.2025
Restaurant Food Server
Tony Packos
08.2017 - 06.2022
Customer Service Attendant
Select Laundry Mat
Diploma - Basic
Libbey H.s
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