Shanon Keenan
Sweetser,IN
Summary
Eager Customer Service Representative always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Nanny
Brittain Varney
08.2019 - 06.2023
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
Front Desk Receptionist
Hearing Health Associates
07.2017 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist
Dr. Richard Goldburg
11.2013 - 08.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
Customer Service Representative
FSSA
06.2011 - 10.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Marion High School
Marion, IN06.1990
Skills
- Computer proficiency
- Active Listener
- Account Updating
- Complaint Resolution
- Data Collection
- Product Knowledge
- Administrative Support
- Documentation
- Active Listening
Timeline
Nanny
Brittain Varney
08.2019 - 06.2023
Front Desk Receptionist
Hearing Health Associates
07.2017 - 08.2019
Front Desk Receptionist
Dr. Richard Goldburg
11.2013 - 08.2015
Customer Service Representative
FSSA
06.2011 - 10.2014
High School Diploma -
Marion High School
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