Shanon Klair
Bingo Customer Service Worker
Rosebush,MI
Summary
Motivated gambling industry worker with great people skills and time management abilities. Learns new assignments quickly and always follows gaming commission rules. Dependable, results-driven and ready to help the team to succeed.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Bingo Attendant
Soaring Eagle Casino
Mount Pleasant, MI
06.2022 - Current
- Collected fees for services and games, managing $10,000 in cash daily maintaining compliance with Michigan gambling laws.
- Explained game instructions and rules to customers.
- Paid out winning Bingo games.
- Sold pull tabs and paid winning tickets out.
- Have a valid Gaming License.
Assistant Manager
Dollar General
Rosebush, MI
04.2021 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Housekeeper
The Marriott hotel
Mount Pleasant, MI
03.2021 - 08.2021
- Adhered to professional house cleaning checklist.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Changed bed linens and collected soiled linens for cleaning.
Team Lead
Goodwill Industries GR
Mount Pleasant, MI
08.2019 - 04.2021
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Directed and supervised team of 18 engaged receiving donations and pricing donations .
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Babysitter/Housekeeper
Kaitlin Wilson
Mount Pleasant, MI
02.2015 - 09.2019
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy, age-appropriate snacks and meals.
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Administered medications, following strict instructions from parents and medical labels.
- Monitored children's play activities to verify safety.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Engaged with children on individual basis to build positive relationships.
- Assisted with light housekeeping duties as well as running errands.
- Encouraged children to be understanding and patient with others.
Assistant Manager
Dollar Tree
Mount Pleasant, MI
06.2012 - 02.2015
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored security to protect employees, customers and property.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sims Coordinator
Walgreens
Columbus, OH
03.2005 - 05.2011
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed all related documentation and records for department.
- Investigated and resolved variances in inventory counts on monthly basis.
- Performed full inventory counts every week.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
Frontline Supervisor
Schottenstein's
Columbus, OH
01.2007 - 03.2011
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
General
Loara
09.1986 - 06.1991
Skills
Assistant Manager Experience (7 years)Cash HandlingRetail SalesCashieringCustomer ServicePOSSupervising Experience
Written Communication
Multitasking Abilities
Dependable and Responsible
Additional Information
- Eager to learn and always work hard. Authorized to work in the US for any employer
Timeline
Bingo Attendant
Soaring Eagle Casino
06.2022 - Current
Assistant Manager
Dollar General
04.2021 - Current
Housekeeper
The Marriott hotel
03.2021 - 08.2021
Team Lead
Goodwill Industries GR
08.2019 - 04.2021
Babysitter/Housekeeper
Kaitlin Wilson
02.2015 - 09.2019
Assistant Manager
Dollar Tree
06.2012 - 02.2015
Frontline Supervisor
Schottenstein's
01.2007 - 03.2011
Sims Coordinator
Walgreens
03.2005 - 05.2011
General
Loara
09.1986 - 06.1991