Shanon Manley
Egg Harbor
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
Landshark Bar & Grill
06.2024 - 09.2024
- Collaborated with team members to streamline service workflow and enhance guest satisfaction.
- Resolved customer complaints promptly, contributing to improved guest retention rates.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server Assistant
P.f. Chang’s
10.2023 - 03.2024
- Supported waitstaff by efficiently delivering food and beverages to tables.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely preparation of orders.
- Engaged with guests to enhance their dining experience through attentive service.
Server
Chickies and Pete’s
05.2022 - 12.2022
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Assisted in food and beverage preparation, maintaining high standards of quality and presentation.
- Managed order accuracy while processing transactions efficiently during peak hours.
- Maintained cleanliness and organization of dining areas, supporting overall restaurant operations.
Server
Serendipity
05.2022 - 09.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Gutter Technician
Gutter Giants LLC
05.2019 - 11.2019
- Maintained cleanliness and organization of tools and equipment on job sites for operational efficiency.
- Provided customer support by explaining restoration procedures and addressing client inquiries promptly.
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
Customer Service Cashier
Acme
10.2015 - 09.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Maintained accurate cash drawer balance through diligent record-keeping.
- Assisted in training new cashiers on procedures and best practices.
- Identified opportunities for improving operational efficiency at the checkout counter.
- Monitored product inventory levels, reporting discrepancies as needed.
Water Restoration Technician
HS Heavenly Sent
07.2018 - 03.2019
- Operated water extraction equipment to remove standing water and moisture from affected areas.
- Conducted thorough inspections to assess damage and determine appropriate restoration methods.
- Applied drying techniques using dehumidifiers and air movers for effective moisture control.
- Ensured compliance with safety protocols during all restoration activities to minimize risks.
- Collaborated with team members to execute efficient workflows for timely project completion.
Server
Johnny’s Cafe
06.2018 - 12.2018
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Cultivated warm relationships with regular customers.
- Managed order accuracy while processing transactions efficiently during peak hours.
- Maintained cleanliness and organization of dining areas, supporting overall restaurant operations.
Education
High School Diploma -
Mainland Regional
Linwood, NJ06.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Cleanliness standards
- Safe food handling
- High volume dining
- Team collaboration
- Sales techniques
- Suggestive selling
Timeline
Server
Landshark Bar & Grill
06.2024 - 09.2024
Server Assistant
P.f. Chang’s
10.2023 - 03.2024
Server
Chickies and Pete’s
05.2022 - 12.2022
Server
Serendipity
05.2022 - 09.2022
Gutter Technician
Gutter Giants LLC
05.2019 - 11.2019
Water Restoration Technician
HS Heavenly Sent
07.2018 - 03.2019
Server
Johnny’s Cafe
06.2018 - 12.2018
Customer Service Cashier
Acme
10.2015 - 09.2019
High School Diploma -
Mainland Regional