Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanon Moore

Brandon,FL

Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Software.

Overview

22
22
years of professional experience

Work History

ER Unit Secretary

Overland Park Regional Medical Center
06.2019 - Current
  • Increase ER efficiency with prompt communication between medical professionals regarding patients.
  • Responsible for calling all emergent codes including traumas, strokes, stemi, sepsis and rapid responses in a timely manner.
  • Expedite patient care by entering physician lab and imaging orders while reducing the likelihood of errors and ensuring prompt treatment.
  • Facilitate timely admissions, discharges, and transfers of patients to improve overall ER operations.
  • Ensures HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
  • Manage daily census reports, allowing hospital administration to track key performance indicators effectively.
  • Participate in training new employees on unit policies, procedures, software applications, and best practices for an efficient workplace transition process within the emergency room setting.
  • Receive and make telephone calls for physicians and nursing staff to initiate consultations, patient information, critical lab findings, and general questions.
  • Prepare and process patient referrals and transfer requests.
  • Enhancement of patient care by efficiently managing medical records and transcribing physician orders.
  • Streamline workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
  • Assist in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.

Radiology Secretary

St. Joseph's Regional Medical Center
09.2008 - 12.2019
  • Enhanced patient experience by efficiently scheduling and managing radiology appointments.
  • Streamlined front office operations by organizing and maintaining patient records and documentation.
  • Assisted radiologists in improving diagnostic accuracy with timely transcription of reports.
  • Reduced patient wait times by coordinating schedules between multiple departments and radiologists.
  • Fostered a welcoming environment, addressing patient inquiries and concerns promptly and professionally.
  • Collaborated with medical staff to ensure accurate communication of patient information, enhancing treatment outcomes.
  • Supported radiology department by maintaining clean and organized workspaces for optimal functionality.
  • Contributed to successful audits by adhering to HIPAA regulations and ensuring proper documentation management.
  • Promoted excellent customer service by promptly responding to phone calls, emails, and resolving issues proactively.

Unit Secretary

Truman Medical Center- Hospital Hill
03.2003 - 09.2008
  • Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
  • Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.

Education

Diploma - General Studies

Wyandotte High School
Kansas City, KS
05.1992

Skills

  • Professionalism in Workplace
  • Computer Literacy
  • Attention to Detail
  • Electronic Health Records Management
  • Telephone Etiquette
  • Patient Triage Coordination
  • Multitasking Abilities
  • Emergency Room Procedures
  • Stress Management
  • Teamwork Abilities
  • HIPAA Compliance Knowledge
  • Organizational Skills
  • Medical Terminology
  • Heartsaver First Aid CPR AED
  • Basic Life Support for Health Care Providers (BLS)
  • Clerical Support
  • Critical Thinking
  • Medical Charting

Timeline

ER Unit Secretary

Overland Park Regional Medical Center
06.2019 - Current

Radiology Secretary

St. Joseph's Regional Medical Center
09.2008 - 12.2019

Unit Secretary

Truman Medical Center- Hospital Hill
03.2003 - 09.2008

Diploma - General Studies

Wyandotte High School

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Shanon Moore