Summary
Overview
Work History
Education
Skills
Timeline
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Troy Tradel

San Antonio,TX

Summary

Strategic leader and problem-solver committed to optimizing operations for cost reduction and enhanced efficiency. Demonstrates strong independent decision-making and judgment to drive organizational success. Skilled in team building, motivation, and fostering positive customer relations. Dedicated to leveraging training, monitoring, and morale-building expertise to increase employee engagement and drive profitability.

Overview

10
10
years of professional experience

Work History

Automotive Service Advisor

Sun Auto Group
10.2023 - Current
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.

ASSISTANT MANAGER

Tire World Inc
10.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Mentored team members to enhance professional development and accountability in the workplace
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

SALES ASSOCIATE

Side By Side Fury
06.2021 - 07.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for the sales floor by pricing or tagging
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Answered customer questions about sizing, accessories, and merchandise care
  • Engaged with customers to build rapport and loyalty.

QUICK LANE MANAGER

Phil Long Ford Of Motor City
05.2014 - 06.2021
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers
  • Opened and closed the location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Established team priorities, maintained schedules, and monitored performance
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Defined clear targets and objectives and communicated to other team members
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.

Education

No Degree - Business And Managerial Economics

Pikes Peak Community College
Colorado Springs, CO

High School Diploma -

Widefield High School
Colorado Springs, CO
05.1991

Skills

  • Negotiation and Conflict Resolution
  • Strategic Leadership
  • Cost Reduction Strategies
  • Operational Efficiency
  • Independent Decision-Making
  • Team Building and Motivation
  • Customer Relations Management
  • Training and Development
  • Performance Enhancement
  • Profitability Improvement
  • Repair Recommendations

Timeline

Automotive Service Advisor

Sun Auto Group
10.2023 - Current

ASSISTANT MANAGER

Tire World Inc
10.2021 - Current

SALES ASSOCIATE

Side By Side Fury
06.2021 - 07.2021

QUICK LANE MANAGER

Phil Long Ford Of Motor City
05.2014 - 06.2021

No Degree - Business And Managerial Economics

Pikes Peak Community College

High School Diploma -

Widefield High School

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Troy Tradel