Shanon Thompson
Stockton,CA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Staff Services Manager III
Department of Justice/Division of Law Enforcement (DLE)/Bureau of Firearm(BOF), Firearms IT System Modernization (FITSM)
05.2023 - Current
- Planning, managing, coordinating, leading and overseeing activities between the project business SMEs and business functional areas and monitoring business activities to ensure approved objectives and benefits are realized and raise any risks and issues to the project team and executive staff.
- Participating in all communications and engagements with the project team, contract staff, internal BOF staff, the ADB, executive management, and the CDT.
- Evaluating and determining all project critical benchmark dates and ensuring all deadlines are met, allocating resources to the project as necessary, and working closely with the Assistant Bureau Director over the Regulatory Section to ensure consistency and best business practices.
- Identifying key policy issues, providing key policy advice and participating in the development of policies associated with firearms-related criminal and applicant statewide processes.
- Advising the Bureau Director and Assistant Bureau Directors of the impact of proposed federal and state firearms laws and regulations. Providing field liaison support for the BOF with representatives from criminal justice agencies, state agencies, press, firearms dealers, and the public.
- Overseeing hiring, managing activities and performance of personnel; mentoring and assisting subordinates with upward mobility; and preparing staff evaluations, all personnel matters (discipline and grievances, etc).
- Conducting meetings with stakeholders. Fostering a professional and collaborative working environment to aid in developing workable solutions to controversial legislation.
- Implemented process improvements, leading to increased efficiency in service provided by the Bureau.
- Streamlined workflow processes by identifying inefficiencies and implementing necessary improvements.
- Developed strong relationships with cross-functional teams for seamless collaboration in achieving organizational goals.
- Documented business processes and analyzed procedures to align with changing business needs.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Oversaw daily operations, ensuring compliance with legal standards and departmental policies.
- Developed training programs to enhance staff skills and improve service delivery.
Staff Services Manager II (SSM II) Supervisory
Department of Justice/(DLE)/Bureau of Firearms
02.2023 - 05.2023
- Planning, developing, organizes, directs, identifies, and evaluates all aspects of the FPCS operations, including work procedures, current assignments, current and projected workload, training needs and general office management, to ensure work flow, quality of work, and processing time lines are met
- Establishing and maintaining project priorities
- Monitoring and exercising control over assigned resources/projects in accordance with DLE/Bureau policies and procedures
- Managing and making decisions and/or recommendations to bureau-level management
- Implementing new program/procedures manages projects and allocating resources
- Handling the most difficult, complex, and sensitive program responsibilities
- Reviewing, editing, and/or providing initial approval for bulletins, letters, special reports, and articles relating to the functions of the section; overseeing the timely preparation of detailed statistical reports, charts, and graphs; and reviewing reports for accuracy of information prior to distribution to bureau management and executive staff
- Analyzed workflow processes, identifying areas for improvement and streamlining operations.
Staff Services Manager III (SSM III) – Out of Class Assignment
Department of Justice/DLE/BOF
09.2022 - 02.2023
- Successfully implementing the Bureau’s legislatively mandated processes, and providing oversight of the Firearms Clearance Program (FCP) and Special Assignment Program (SAP)
- Acting as a subject-matter generalist for all regulatory sections of the Bureau
- Representing the Bureau during development meetings with the California Justice Information Services Division (CJIS) / Application Development Bureau (ADB) and the California Department of Technology (CDT), as well as conduct meetings with Bureau stakeholders.
- Making time-sensitive, independent decisions that impact the Bureau’s high profile statewide programs
- Making policy decisions that may impact firearm-related legislation and regulations
- Managed complex projects from inception through completion, aligning with regulatory requirements and organizational goals.
Staff Services Manager II (SSM II) Supervisory
Department of Justice/DLE/BOF
06.2016 - 09.2022
- Planning, developing, organizes, directs, identifies, and evaluates all aspects of the FPCS operations, including work procedures, current assignments, current and projected workload, training needs and general office management, to ensure work flow, quality of work, and processing time lines are met
- Establishing and maintaining project priorities
- Monitoring and exercising control over assigned resources/projects in accordance with DLE/Bureau policies and procedures
- Managing and making decisions and/or recommendations to bureau-level management
- Implementing new program/procedures manages projects and allocating resources
- Handling the most difficult, complex, and sensitive program responsibilities
- Reviewing, editing, and/or providing initial approval for bulletins, letters, special reports, and articles relating to the functions of the section; overseeing the timely preparation of detailed statistical reports, charts, and graphs; and reviewing reports for accuracy of information prior to distribution to bureau management and executive staff
- Developed and implemented training programs for staff to improve service delivery standards.
Department of Justice Administrator I
Department of Justice/DLE/BOF
02.2015 - 05.2016
- Planning, organizing and directing the activities of 14 staff of various classification, including performance evaluations, processing procedures, new program/procedure implementation, project management and resource allocations
- Planning, management, maintenance, and control of overall maintenance and problem resolution of database utilized by staff/programs
- Coordinating staff for research and policy development regarding California firearms laws, application processing fees and procedural policies
- Advising and making recommendations on state, federal and local laws, policies and plans which impact firearms laws/regulations, including legislative proposals and new management priorities
- Reviewing unit processes and making recommendations for changes to unit procedures to ensure consistency in the process and increase efficiency
- Analyzing information technology needs and interface functionalities required for FLPS, MHU and AFS and providing input to and reviews all information technology documents and makes appropriate recommendations to the DOJA II
- Reviewing, editing, and/or providing initial approval for bulletins, letters, special reports, legislative analyses, protocols, procedures, manuals, and articles relating to the functions of the section
- Providing input to and reviewing information disseminated to the media, public, law enforcement, special interest groups, and the firearms industry
- Coordinated training programs for new staff, fostering a collaborative work environment.
Criminal Identification and Intelligence Supervisor (currently known as Crime Analyst Supervisor (CAS))
Department of Justice/Criminal Justice and Information Systems (CJIS)
08.2012 - 02.2015
- Planning, organizing and directing the work of 45 staff members including 5 subordinate supervisors for the CRUS day shift
- Helping to establish section goals, objectives, and priorities and directing resources for achievement
- Recommending methods for improving disposition update production activity
- Developing procedures and implementing processes for new projects, laws and statues
- Implementing and evaluating training plans and recommending appropriate training for unit personnel
- Ensuring deadlines are met in regards to projects and assignments with sensitive time restraints
- Researching and writing a variety of correspondence and reports
- Participating in ACHS working groups to cultivate ideas to enhance the user's experience
- Actively assisting subordinate supervisors with the more complex personnel issues
- Managing and evaluating manpower utilization, production, activities and performance of the section's personnel
- Advising and making recommendations to the CORP Manager(s) on policy matters and plans which affect ACHS.
- Oversaw daily operations, ensuring compliance with criminal justice regulations and policies.
- Managed a team of professionals, fostering collaboration and enhancing workflow efficiency.
Criminal Identification and Intelligence Supervisor (currently known as Crime Analyst Supervisor (CAS))
Department of Justice/Criminal Justice and Information Systems (CJIS)
09.2010 - 08.2012
- Planning, organizing and directing the work of 45 staff members including 5 subordinate supervisors for the QUES day shift
- Monitoring and evaluating workload and production statistics used to develop related management reports and proposals; validated current work standards; revise and set work standards as necessary
- Implementing new management policies and ensuring that policies are being followed.
- Assisting with the development of the unit goals and objectives
- Coordinating automation efforts with unit supervisors and the implementation of all automation activity with the CORP technical support staff
- Providing staff materials to the Section Manager for personnel administration and organization projects
- Assisting with the evaluation of programming efforts needed to accommodate changes in technology, evaluated the efficiency of the current technology; and supervised and trained staff
Skills
- Staff training and development
- Organizational development
- Recruitment and retention
- Workforce planning
Timeline
Staff Services Manager III
Department of Justice/Division of Law Enforcement (DLE)/Bureau of Firearm(BOF), Firearms IT System Modernization (FITSM)
05.2023 - Current
Staff Services Manager II (SSM II) Supervisory
Department of Justice/(DLE)/Bureau of Firearms
02.2023 - 05.2023
Staff Services Manager III (SSM III) – Out of Class Assignment
Department of Justice/DLE/BOF
09.2022 - 02.2023
Staff Services Manager II (SSM II) Supervisory
Department of Justice/DLE/BOF
06.2016 - 09.2022
Department of Justice Administrator I
Department of Justice/DLE/BOF
02.2015 - 05.2016
Criminal Identification and Intelligence Supervisor (currently known as Crime Analyst Supervisor (CAS))
Department of Justice/Criminal Justice and Information Systems (CJIS)
08.2012 - 02.2015
Criminal Identification and Intelligence Supervisor (currently known as Crime Analyst Supervisor (CAS))
Department of Justice/Criminal Justice and Information Systems (CJIS)
09.2010 - 08.2012