Shanon Varnedoe
Aiken,SC
Summary
Enthusiastic Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology. Strong communication skills and time management, along with strong organizational skills. I have worked in the medical field for years, looking to change directions in my career.
Overview
25
25
years of professional experience
Work History
Administrative Assistant and Medical Assistant
Palmetto Dermatology
West Columbia, SC
08.2019 - Current
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Measured patient peak flows to improve workflow efficiency.
Administrative Assistant
Sandhills Pain Specialist
Lexington, SC
01.2018 - 08.2019
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Conducted patient intake interviews to collect medical information and insurance details.
- Gathered, transcribed and typed medical information into charts.
- Assisted with referrals and prepared medical records for patients.
- Submitted diagnosis and procedure codes for insurance companies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized and managed medical supply inventory to foster continuous availability of required items.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Administrative Coordinator
Cleveland Clinic
Weston, FL
08.1999 - 09.2004
- Coordinated special meetings and lunches with pharmaceutical sales reps and physicians
- Managed administrative processes and prepared key reports and documentation.
- Managed and distributed staff contact lists to create lines of communication with physicians and co-workers.
- Managed patient appointments, check-in procedures and invoices.
- Made travel arrangements and reservations for physicians
- Handled purchasing and maintenance of general office supplies.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Directed patient communication to appropriate department personnel.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Faxed,copied,emailed, answered multiline phone system
- Schedule surgeries and pre-op
Education
Associate of Science - Surgical Technology
Aiken Technical College
Graniteville, SCSkills
- Multi-line phone operations
- Charting and clinical documentation
- Prioritizing patients
- Patient scheduling
- 10-key proficiency
- Technologically savvy
- Relationship building
- Decision-making
- Communication
- Clerical
- Organization
- Computer skills
- Flexible
- Organizational skills
- Critical thinking
- Multitasking
- Reliable and trustworthy
- Employee training
- Data entry
- Microsoft Office
- Friendly, positive attitude
Timeline
Administrative Assistant and Medical Assistant
Palmetto Dermatology
08.2019 - Current
Administrative Assistant
Sandhills Pain Specialist
01.2018 - 08.2019
Administrative Coordinator
Cleveland Clinic
08.1999 - 09.2004
Associate of Science - Surgical Technology
Aiken Technical College