Shanon Washington
GAITHERSBURG,MD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
1997
1997
years of post-secondary education
1
1
Certification
Work History
Service Technician
Jiffy Lube
Ellicott City, Maryland
03.2025 - Current
- Performed oil changes and fluid checks for customer vehicles.
- Assisted with tire rotations and alignments to ensure safety.
- Maintained cleanliness and organization of service bay area.
- Communicated vehicle service needs to customers effectively.
- Adhered to safety protocols during all service operations.
Customer Service Representative
Jiffy Lube
Ellicott City, Maryland
03.2025 - Current
- Assisted customers with oil change services and recommended maintenance options.
- Processed customer transactions accurately and efficiently at the point of sale.
- Maintained cleanliness and organization of service areas and customer waiting rooms.
Service technician
Brake specialist
Tune ups
Radiator flushes
Transmission fluid exchange
Certified Freon technician
Power steering technician
All filters exc….
Education
Park Dale Hight School
Riverdale , MdSkills
- Oil change services
- Vehicle maintenance
- Customer transactions
- Fluid checks
Certification
- Certified fluid technician
- Certified brake technician
- Certified tune up technician
- Engine technician
Timeline
Service Technician
Jiffy Lube
03.2025 - Current
Customer Service Representative
Jiffy Lube
03.2025 - Current
Park Dale Hight School