Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Shanon Washington

GAITHERSBURG,MD

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience
1997
1997
years of post-secondary education
1
1
Certification

Work History

Service Technician

Jiffy Lube
Ellicott City, Maryland
03.2025 - Current
  • Performed oil changes and fluid checks for customer vehicles.
  • Assisted with tire rotations and alignments to ensure safety.
  • Maintained cleanliness and organization of service bay area.
  • Communicated vehicle service needs to customers effectively.
  • Adhered to safety protocols during all service operations.

Customer Service Representative

Jiffy Lube
Ellicott City, Maryland
03.2025 - Current
  • Assisted customers with oil change services and recommended maintenance options.
  • Processed customer transactions accurately and efficiently at the point of sale.
  • Maintained cleanliness and organization of service areas and customer waiting rooms.

Service technician

Brake specialist

Tune ups

Radiator flushes

Transmission fluid exchange

Certified Freon technician

Power steering technician

All filters exc….

Education

Park Dale Hight School
Riverdale , Md

Skills

  • Oil change services
  • Vehicle maintenance
  • Customer transactions
  • Fluid checks

Certification

  • Certified fluid technician
  • Certified brake technician
  • Certified tune up technician
  • Engine technician

Timeline

Service Technician

Jiffy Lube
03.2025 - Current

Customer Service Representative

Jiffy Lube
03.2025 - Current

Park Dale Hight School
Shanon Washington