Shanon Webster
Fort Worth,TX
Overview
21
21
years of professional experience
Work History
Help Desk Technician
PDX
Fort Worth, TX
06.2016 - 04.2017
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Streamlined help desk processes for increased productivity and improved response times.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Improved user experience with proactive system maintenance and updates.
- Supported end-users in various applications to optimize their productivity and performance.
- Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
Quality Assurance Analyst
McKesson
Carrollton, TX
08.1996 - 04.2009
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
Education
Keller High School
Keller, TX08.1988
Skills
- Remote System Analysis
- Network Infrastructure Monitoring
- Support Ticket System Management
- Issue Resolution
Websites
Timeline
Help Desk Technician
PDX
06.2016 - 04.2017
Quality Assurance Analyst
McKesson
08.1996 - 04.2009
Keller High School