Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanon Zvonaric

Salt Lake City,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Einstein Bagels
11.2023 - Current
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Built relationships with customers to encourage repeat business.
  • Mentored new employees on cashier duties and best practices,
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.

Server

IHOP Restaurants
06.2007 - 09.2022
  • Collected payment for food and drinks served,
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders,
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Displayed enthusiasm and promoted excellent service to customers
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Carried out complete opening, closing and shift change duties
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

High School Diploma -

Washington High School
Ogden
06.1998

Skills

  • Product and service knowledge
  • Active Listening
  • POS Systems and Ordering Platforms
  • Conflict Resolution
  • Complaint resolution
  • Sales closing
  • Calm and Professional Under Pressure
  • Relationship Building
  • Teamwork and Collaboration
  • Critical Thinking
  • Order and Refund Processing
  • Store maintenance
  • Microsoft Office
  • Order Processing
  • Calm Under Pressure
  • Customer satisfaction measurement
  • POS systems expert
  • Appointment Scheduling
  • Problem-solving abilities
  • Issue and Complaint Resolution
  • Professional telephone demeanor
  • Problem-solving skills

Timeline

Customer Service Representative

Einstein Bagels
11.2023 - Current

Server

IHOP Restaurants
06.2007 - 09.2022

High School Diploma -

Washington High School

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Shanon Zvonaric