Shanondoah Hertensen
Kingfisher
Summary
Dynamic Deli Manager with a proven track record at Walmart, excelling in food safety compliance and customer service. Enhanced profitability through strategic inventory management and staff training, while fostering a positive work environment. Recognized for implementing quality control measures that elevated product freshness and ensured adherence to sanitation standards.
Experienced with overseeing deli operations and ensuring exceptional customer service. Utilizes effective inventory management and staff training to optimize workflow and productivity. Strong understanding of food safety regulations and quality control to maintain superior standards.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
McDonald's
06.2021 - 07.2022
- Supervised daily restaurant operations to ensure efficient service and quality food preparation.
- Trained team members on food safety regulations and operational standards.
- Oversaw cash handling processes to ensure accuracy and security of financial transactions.
- Maintained cleanliness and organization in dining and kitchen areas to uphold standards.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Deli Manager
Walmart
04.2019 - 04.2021
- Implemented quality control measures, ensuring compliance with health regulations and product freshness.
- Monitored budgetary constraints, adjusting purchasing practices to maintain profitability.
- Enforced health and safety protocols, resulting in a safer work environment for staff and customers.
- Conducted regular staff performance evaluations, providing constructive feedback and identifying development needs.
- Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
- Maintained cleanliness and organization of the deli area, ensuring adherence to sanitation standards.
- Trained employees on safe food handling practices, enhancing compliance with industry standards.
Assistant Manager
Braum's Ice Cream & Dairy Store
04.2009 - 07.2018
- Trained new employees on store policies and operational procedures to enhance team performance.
- Facilitated weekly team meetings to discuss goals, address challenges, and promote collaboration.
- Implemented process improvements that streamlined inventory management and reduced waste.
- Engaged customers to gather feedback, enhancing service quality and satisfaction.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Maintained an organized stockroom, improving inventory accessibility and efficiency.
- Monitored equipment functionality, ensuring compliance with health and safety regulations.
Education
No Degree -
Kingfisher High School
Kingfisher08-1996
Skills
- Customer service
- Employee supervision
- Task delegation
- Inventory management
- Ordering supplies
- Food safety compliance
- Staff training
- Product rotation
- Sanitation standards
- Cooking
- Inventory controls
- Food and beverage service
Timeline
Shift Supervisor
McDonald's
06.2021 - 07.2022
Deli Manager
Walmart
04.2019 - 04.2021
Assistant Manager
Braum's Ice Cream & Dairy Store
04.2009 - 07.2018
No Degree -
Kingfisher High School