Shanon (shay) Amundson
McAlester,OK
Summary
Dedicated Account Executive promoting dynamic customer service, issue resolution, and relationship building skills. Bilingual and effective at maximizing repeat business opportunities.
Overview
15
15
years of professional experience
Work History
Account Executive
Knock Lending
Mcalester, Oklahoma
10.2022 - Current
- Maintained updated knowledge of changing industry, standards and trends related to accounts
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity
- Prepared sales presentations or proposals to explain product specifications or applications
- Remained up-to-date on emerging industry and product standards and trends to reinvigorate accounts
- Revived dormant accounts by re-establishing relationships with Real estate Agents in all markets
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Identified customer needs by asking questions and advising on best solutions
- Listening to customers needs to identify and recommend the best products and services.
Customer Success Manager
KNOCK Lending
Mcalester, Oklahoma
06.2021 - 10.2022
- Provide constant feedback to the production team to help improve company applications
- Onboard real estate agents and brokerages to the Knock platform (mobile and desktop solutions)
- Troubleshoot general technical issues
- Work with the Deal Desk team and Loan Advisors on obtaining photos and SLP for loan Pre-Approval
- Ensure team SLAs are maintained across all contact channels, Phone, Email, and Chat
- Provide customer support with loan application issues and provide thorough walk-through of the Home Swap and what to expect during their customer journey
- Reach out to customers who have started the loan application to offer support
- Provide detailed value proposition regarding the Knock program to Real Estate agents and Consumers
- Respond to Social Media posts as well as Knock reviews from the BBB, Trust Pilot
- DTC- Contact new leads that come through the channel in less than 5 minutes.
Property Preservation Specialist II-Account Manager
Gateway First Bank
Tulsa, Oklahoma
11.2018 - 06.2021
- Manage Property Preservation escalations and tracking for all loan types serviced by the company
- FHA 184, VA, USDA, and Conventional
- Research property damages to ensure insurance claims are attempted/filed
- Coordinate with claims personnel to ensure properties are in appropriate condition to convey to investors
- Investigate and issue bill backs to field service vendors when appropriate
- Maintain daily reports of pending Property Preservation work, pending insurance claims, etc
- Order Collateral for Breach account to ensure 1st legal deadline is met
- Ensure all reporting is completed for the custodian
- Manage all evictions for the FHA-CWCOT program, USDA, personal property eviction, and Personal Property Notice
- Coordinate will all State Attorney's
- Train new team members on procedures
- KPI monthly
- Coordinate Cash 4 Keys with homeowners facing Foreclosure and eviction
- Worked directly with FHA, USDA, VA
- Maintained relationships with Attorneys and Sheriff's offices.
Account Manager
DentalVibe
Boca Raton, Florida
06.2013 - 10.2018
- Train new Dentist on the DentalVibe product
- Manage 80+ outbound calls daily in support of 1600 accounts
- Process RMA for non-working units
- Process orders through an online ordering system in CRM
- Build relationships with the dentist and office staff by following up once a month
- Work directly with Marketing to ensure subscribers are featured on our website
- Attend trade show in support of the product
- Troubleshoot equipment to try and resolve on the spot
- Assist in product tracking and resolve missing package disputes.
Federal Sales Rep/Account Manager
Supplies Now
Lake Worth, Florida
03.2009 - 06.2013
- Calling government card holders to introduce our company and our Federal Contract
- Research government purchase card holders
- Cultivate strong customer service for existing clients
- Work directly with the Federal Sales Director on growing our business, Gross Profit
- Negotiate with manufacturers to ensure the best prices
- Manage contracts on Federal websites
- Bid on GSA Advantage, DOD, and FedBiz Ops
- Processed 20-30 bids per day
- Managed the sales floor and data entry team to ensure 80 plus orders were placed daily
- Attended training classes with buying for sales and industry growth
- Cultivated ongoing relationships with several Manufactures including; Lexmark, Dell, 3M, and Hewlett Packard
- Worked very closely with distributors to get price points, and products shipped on time.
Education
Associates - Business Administration
Colorado Technical University
02.2022
Skills
- Staff training
- Creative Problem Solving
- Quality Assurance Controls
- Client Relations
- Conflict Resolution
- Problem-Solving Abilities
- Problem Resolution
- Customer Consulting
- Territory Management
- Account Management
- Pipeline Management
Timeline
Account Executive
Knock Lending
10.2022 - Current
Customer Success Manager
KNOCK Lending
06.2021 - 10.2022
Property Preservation Specialist II-Account Manager
Gateway First Bank
11.2018 - 06.2021
Account Manager
DentalVibe
06.2013 - 10.2018
Federal Sales Rep/Account Manager
Supplies Now
03.2009 - 06.2013
Associates - Business Administration
Colorado Technical University
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