Shanon Stroer
Kinards,SC
Summary
Client Account Manager dedicated to providing quality technical support to a portfolio of over 120 clients, resulting in stellar customer satisfaction and retention. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in problem-solving and isolating root cause of client struggles with using CRM software. Skillful at anticipating client needs and delivering effective solutions to all problems. Excellent time management and organizational skills, combined with a talent for sales and lead cultivation.
Overview
21
21
years of professional experience
Work History
Senior Client Account Manager
Charityproud
05.2021 - Current
- Streamlined onboarding and implementation process for clients, resulting in improved customer satisfaction ratings.
- Served as trusted advisor to clients, offering valuable insights and recommendations based on in-depth product knowledge and nonprofit experience.
- Expanded client base with 38% conversion rate by successfully cultivating leads and conducting product demos.
- Trained and mentored junior staff members on best practices in account management and product functionality.
- Designed, documented, and performed QA testing in conjunction with engineering team
- Designed marketing collateral and represent Charityproud at trade shows and conferences.
6th Grade ELA Teacher
Baptist Hill Middle High School
08.2020 - 05.2021
- Designed and delivered engaging lesson plans based on CCSD Priority Standards for 2020-2021
- Taught hybrid ELA and Social-Emotional Learning classes (in person and virtual simultaneously)
- Utilized effective formative and summative assessments to gauge student progress towards standards and objectives
- Established and maintained positive relationships with both students and their parents
- Served on committees as requested
- Served on lunch and bus duty as requested.
Owner and Tour Guide
Reveille Tours
01.2018 - 12.2020
- Deliver entertaining, engaging and factually accurate 2-hour walking tours of historic Downtown Charleston for groups of up to 20 individuals.
- Maintained Tour Guide Certification with City of Charleston
- Provided customized recommendations for restaurants, activities, and additional points of interest in the Charleston area.
- Managed all day-to-day business operations, including bookings, marketing, and publicity.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Freelance Charleston Tour Guide
Various
02.2018 - 03.2020
- 5-star tour guide for Drayton Hall, Bulldog Tours, Tour Charleston, and Old South Carriage Company.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 20 people on scheduled tours.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of the Charleston area.
- Maintained Tour Guide Certification with City of Charleston
Director of Development
HALOS
05.2017 - 01.2018
- Planned, organized, and directed all aspects of HALOS fundraising, including major gifts, annual giving, special events, and annual critical goods drives.
- Built major gifts program, cultivating new relationships and strengthening existing partnerships.
- Increased donor engagement, resulting in donor upgrades and new donors.
- Worked with Executive Director, Board of Directors, and fundraising staff to leverage contacts and develop relationships.
- Represented HALOS at community speaking engagements and public outreach events.
- Maintained donor database, Raiser's Edge
- Designed and created annual marketing plan, to include marketing collateral, social media communication, press releases, recognition programs, and annual report.
- Maintained and updated website, www.charlestonHALOS.org.
Marketing Coordinator
Dee Norton Child Advocacy Center
09.2014 - 05.2017
- Developed Annual Marketing plan and collateral materials to promote consistent message.
- Created and managed direct mail campaigns, showing increased revenue each year.
- Managed marketing and publicity for major fundraising events and public awareness campaigns.
- Designed, prepared and distributed Annual Report and quarterly e-newsletters using Adobe Creative Suite and Blackbaud Online Express.
- Maintained donor database in Raiser's Edge, produce donor acknowledgement letters, and generate weekly revenue reports.
- Maintained and updated website, deenortoncenter.org.
Executive Administrator & Board Liaison
Lowcountry Open Land Trust
10.2013 - 05.2014
- Served as liaison to Board of Trustees on all monthly Committee and Board meetings.
- Coordinated and managed all special events, including Annual Meeting and Annual Membership Picnic.
- Input donations and processed payments into QuickBooks.
- Assisted Development Department with managing donor database in Raiser's Edge.
- Administered human resource functions and employee benefits.
Program Coordinator
TRR Cobb House Museum (Watson-Brown Foundation, Inc.)
04.2007 - 09.2013
- Advised and facilitated Athens Area Watson-Brown Foundation Junior Board of Trustees grant program.
- Developed effective, original museum-based educational programming for students ages K-12, matching tour experiences with Georgia Education Standards.
- Planned all special events, academic conferences, teacher workshops, and public outreach programs.
- Assisted with collections management and furnishings plan, and catalogued museum artifacts in Past Perfect.
- Prepared marketing materials and annual budgets for museum education and outreach.
- Trained all interns and volunteers.
- Maintained and updated museum website, www.trrcobbhouse.org.
Assistant Political Collections Archivist/Office Manager
Clemson University Special Collections
01.2003 - 03.2007
- Performed efficient archival appraisal, preservation, identification, organization, and research on the Strom Thurmond Collection, the largest and most complex collection housed by Special Collections.
- Proactively and courteously assisted the public in using archival collections.
- Hired, trained, supervised, and evaluated performance of approximately 15 student employees each semester.
- Cultivated strong relationships with donors, colleagues, trustees, and senior library administration.
- Worked with IT staff to create improved locator database for cataloging, describing, and locating collections.
- Successfully implemented complete reorganization of stacks area holdings to make locating items easier and more systematic for staff.
Education
Master of Arts - Historic Preservation
Savannah College of Art And Design
Savannah, GA01.2013
Certificate - Museum Management
University of South Carolina
Columbia, SC01.2000
Master of Arts - History
Clemson University
Clemson, SC01.1998
Bachelor of Arts - Political Science
University of Georgia
Athens, GA01.1995
Skills
- Research and Development
- Analytical problem solver
- Staff Training and Development
- Technical Understanding and Writing
- New Hire Onboarding
- Marketing & Communications
- Relationship Management
- CRM Software
- Software Feature Demonstrations
- Database Management
- Account Management
- Nonprofit Development and Marketing
References
- Jane Horton, former Director of Development at Habitat for Humanity of Northern Arizona. (303) 917-3745; janeah0820@gmail.com.
- Anna Bronk-Lutz, HS English teacher at Fort Dorchester High School. (843) 760-4450; abronklutz@dorchester2.k12.sc.us.
- Amber Satterthwaite, Curator of Education and Museum Programs at Drayton Hall. (843) 769-2606, asatterthwaite@draytonhall.org.
Languages
Spanish
Limited Working
Timeline
Senior Client Account Manager
Charityproud
05.2021 - Current
6th Grade ELA Teacher
Baptist Hill Middle High School
08.2020 - 05.2021
Freelance Charleston Tour Guide
Various
02.2018 - 03.2020
Owner and Tour Guide
Reveille Tours
01.2018 - 12.2020
Director of Development
HALOS
05.2017 - 01.2018
Marketing Coordinator
Dee Norton Child Advocacy Center
09.2014 - 05.2017
Executive Administrator & Board Liaison
Lowcountry Open Land Trust
10.2013 - 05.2014
Program Coordinator
TRR Cobb House Museum (Watson-Brown Foundation, Inc.)
04.2007 - 09.2013
Assistant Political Collections Archivist/Office Manager
Clemson University Special Collections
01.2003 - 03.2007
Master of Arts - Historic Preservation
Savannah College of Art And Design
Certificate - Museum Management
University of South Carolina
Master of Arts - History
Clemson University
Bachelor of Arts - Political Science
University of Georgia
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