Shanotta Moore
Edmond,OK
Summary
Enthusiastic and customer-oriented professional with over 5 years of experience in customer service and success-related fields. Proven ability to build relationships, resolve issues, and deliver outstanding customer service. Seeking an entry-level position to leverage my skills and experience to improve customer satisfaction and contribute to company growth.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Principle Choice Solution
Oklahoma City, OK
04.2023 - 05.2024
- Handled customer inquiries, complaints, and issues in a timely and effective manner
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Utilized CRM systems to track and report on customer interactions
- Assisted customers in navigating company products and services.
- Filed insurance claims forms in accordance with applicable regulations.
- Compiled reports on medical claims status, denials, appeals and other related topics.
Customer Service Representative
Williams Sonoma
Oklahoma City, OK
01.2011 - 01.2022
- Supported customers in achieving their goals using our products and services
- Managed customer accounts and helped resolve any issues or concerns
- Assisted in the development of customer success strategies to enhance customer retention
- Worked closely with cross-functional teams to ensure customer needs were met.
Education
High School Diploma -
Edmond North High School
05.2011
Bachelor's Degree - Business Administration
OSU-OKC
Oklahoma City, OKSkills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient in customer service software (eg, Zendesk, Intercom)
- Ability to work under pressure and handle multiple tasks
- Strong customer relationship management skills
- Data Entry
- Appointment Scheduling
- Insurance verification
- Medical records management
Timeline
Customer Service Representative
Principle Choice Solution
04.2023 - 05.2024
Customer Service Representative
Williams Sonoma
01.2011 - 01.2022
High School Diploma -
Edmond North High School
Bachelor's Degree - Business Administration
OSU-OKC
Similar Profiles
Kaliyah MaxwellKaliyah Maxwell
Customer Service Representative at Principle Choice SolutionsCustomer Service Representative at Principle Choice Solutions
Austin CollinsAustin Collins
Customer Service Representative at Principle Choice SolutionsCustomer Service Representative at Principle Choice Solutions
Jake WelchJake Welch
Quality Assurance Specialist at Principle Choice SolutionsQuality Assurance Specialist at Principle Choice Solutions
Ross BlytheRoss Blythe
Production Director at Crossings Community ChurchProduction Director at Crossings Community Church
Negeen GolesorkhiNegeen Golesorkhi
Office Manager at Ben's AutoOffice Manager at Ben's Auto