Shanoy Francis
Killeen,Texas
Summary
Leverage extensive Military 6+ experience in logistics, leadership, and customer service to contribute effectively to an esteemed organization, aiming to provide exceptional service and support the continuous improvement of quality standards. Adept in building strategic relationships, leveraging interpersonal skills, acting as a subject matter expert for various organizational intricacies, and strategic long- and short-term planning. Driven to enhance employee experience and positively contribute to the organization's strategic plan. Effective trainer, communicator, and result-oriented leader. Proven track record of utilizing strong organizational, planning, and communication skills toward improving operational efficiency.
Talented Automated Logistics Specialist with comprehensive experience performing stock control and accounting. Accomplished at shipping, receiving, storing and issuing stock and moving and storing ammunition and medical supplies. Results-oriented and highly motivated to move quickly and meet all deadlines.
Overview
10
10
years of professional experience
Work History
Automated Logistics Specialist 92A Staff Sergeant
US ARMY
11.2018 - Current
- Collaborate with senior learning managers to design an accelerated development course for diverse professional-level employees to navigate barriers to leadership and develop strategies for advancement
- Provide constructive feedback to the subject matter expert (SME)
- The results of this program increase the pipeline of diverse talent into leadership positions
- Create and design individualize, customize, and creative training courses to align with Soldiers’ needs
- Identify various learning styles and implement flexibility modalities to keep learners connected to the curriculum and provide positive reinforcement to communicate needs and hurdles
- Demonstrate expertise in project management, leading cross-functional teams to successful project completion
- Develop and implement innovative marketing strategies, resulting in a 20% increase in customer engagement
- Analyze data trends to inform business decisions, improving operational efficiency by 15%
- Spearhead a team initiative that reduced costs by 10% while maintaining quality standards
- Successfully manage client relationships, achieving a 95% satisfaction rate through effective communication
- Conduct market research to identify new business opportunities, contributing to a 30% growth in sales
- Train and mentor junior staff, fostering a collaborative and high-performance work environment
- Proficient in various software tools, including Microsoft Office Suite and Adobe Creative Cloud
- Led workshops and presentations to enhance team knowledge and skills in industry best practices
- Achieve certification in (Instructing, Equal Opportunity, AMMO handling, Logistics, Property book management, and Basic and Advanced leadership courses), demonstrating a commitment to professional development
Store Manager
The Athletes Foot
01.2017 - 09.2018
- Oversaw daily store operations, ensuring a high standard of customer service and satisfaction
- Led a team of sales associates, providing training, motivation, and performance evaluations to enhance productivity
- Developed and implemented sales strategies to achieve monthly and quarterly sales targets
- Analyzed sales data and customer feedback to identify trends, driving improvements in merchandise selection and store layout
- Coordinated promotional events and marketing initiatives to increase brand visibility and customer engagement
- Ensured compliance with company policies and procedures, as well as health and safety regulations
- Handled customer inquiries and complaints professionally, fostering a positive shopping experience
- Managed financial tasks, including cash handling, budgeting, and reporting to ensure store profitability
- Collaborated with corporate teams to align store strategies with overall brand goals and objectives
Ticketing Agent
Swissport International
01.2015 - 01.2017
- Trained new employees on ticketing procedures, customer service standards, and software usage
- Monitored and communicated flight status updates to passengers, ensuring they were informed of any changes
- Ensured adherence to safety and security regulations, contributing to a safe travel environment for all passengers
- Processed check-in procedures, ensuring timely and efficient boarding of passengers while adhering to security protocols
- Handled luggage check-in and ensured compliance with airline baggage policies and regulations
- Addressed customer inquiries and resolved issues related to itineraries, delays, or cancellations, maintaining a high level of customer service
- Collaborated with airline staff and other airport personnel to facilitate smooth operations and address passenger needs
- Maintained accurate records of ticket sales, refunds, and exchanges in the reservation system
Education
Associate of Arts - Supply Chain Management
American Military University
Charles Town, West VirginiaBachelor of Arts - Supply Chain Management, Concentration in Government Contracting and Acquisition
American Military University
Charles Town, West Virginia11-2025
Skills
- Microsoft Word
- Microsoft Excel
- Inventory Control
- Record-Keeping
- Strategic Planning
- Coordination
- Leadership
- Mentorship
- Customer Service
- Problem-Solving
- Training
- Development
- Effective Communication
- Emotional Intelligence
- Supply Chain Management
- Product Implementation
- Product Integration
- Logistics Management
- Business Process Mapping
- Negotiation
- Cross-Functional Collaboration
- System Implementation
- GCSS-ARMY
- Organizational Leadership
- Presentation Facilitation
- Conflict Resolution
- Schedule Coordination
- Data Management
- Project Management
- Process Improvement
- Data Analysis
- Research
- Reporting
- Problem Solving
- Training Facilitation
- Interpersonal Skills
- Verbal Communication
- Written Communication
Timeline
Automated Logistics Specialist 92A Staff Sergeant
US ARMY
11.2018 - Current
Store Manager
The Athletes Foot
01.2017 - 09.2018
Ticketing Agent
Swissport International
01.2015 - 01.2017
Associate of Arts - Supply Chain Management
American Military University
Bachelor of Arts - Supply Chain Management, Concentration in Government Contracting and Acquisition
American Military University
Similar Profiles
Joseph ChiesaJoseph Chiesa
Senior Recruiter at US ArmySenior Recruiter at US Army
Roy LunkwitzRoy Lunkwitz
Network Operations Technician at US ArmyNetwork Operations Technician at US Army
James Jim BallaghJames Jim Ballagh
Protocol Executive Services Manager at US ArmyProtocol Executive Services Manager at US Army
Demarcus GrahamDemarcus Graham
Culinary Specialist at US ArmyCulinary Specialist at US Army
Abigail DesboisAbigail Desbois
Registered Behavior Technician at Action Behavior CentersRegistered Behavior Technician at Action Behavior Centers