Shanpai Lanehart
Detroit,USA
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Bar Manager
Hyatt House Orion
08.2024 - Current
- Managed daily bar operations, ensuring smooth and efficient service for guests and staff.
- Organized opening and closing routines, including cleaning and maintenance tasks.
- Oversaw supply deliveries and maintained inventory to prevent shortages.
- Specialized in food preparation and enforced sanitation routine procedures.
- Trained and supervised bar staff to uphold high standards of customer service.
- Addressed guest concerns promptly to ensure satisfaction.
- Implemented cost control measures to maximize profitability.
Catering Supervisor
Chartwells Compass Group
Pontiac, MI
07.2022 - 09.2024
- Supervised catering staff to ensure efficient service delivery.
- Coordinated food preparation and presentation for various events.
- Managed inventory and ordered supplies for catering operations.
Dining Room Supervisor
Waltonwood senior living
04.2021 - 09.2023
- Supervised dining room operations, focusing on resident care and satisfaction.
- Oversaw scheduling, training, and daily task assignments for staff.
- Served as the main point of contact for resident concerns and resolutions.
- Maintained food preparation and sanitation standards.
- Supported a relaxed, welcoming environment for residents and staff.
Head Waitress
Bravo's Coney Cafe
Pontiac
05.2005 - 11.2019
- Oversaw fast-paced dining operations and ensured guest satisfaction.
- Managed scheduling, training, and daily task assignments for staff.
- Handled deposits and cash management duties.
- Served as the main contact for customer concerns and resolutions.
- Maintained food preparation and sanitation standards.
Bartender
Applebee's bar & grill
06.2016 - 08.2019
- Served as the first point of contact for customers, delivering excellent guest service.
- Prepared and served "made to order" drinks and food.
- Serviced over 1,000 customers weekly.
- Shared product knowledge to help customers make informed choices.
- Demonstrated flexibility in assignments and schedules to meet business needs.
Education
Culinary Arts -
Dorsey Business Schools-Roseville Culinary Academy
Waterford , MI 09.2012 - 10.2013
High school diploma or GED - Culinary Arts
Skills
- Inventory control
- Bar operations management
- Staff training
- Leadership skills
- FOH operations oversight
- Safe serving practices
- Team leadership
- Customer service
- Cash handling
- Mixology expertise
- Bar staff supervision
- POS system proficiency
- ServSafe compliance
- Foodservice management
- Sales forecasting
- Customer relationship building
- Clear communication
Certification
- Bartender License, Present
- Nutritional, Present
- Culinary Arts, Present
- AHLA Guest Service Certification, 04/01/22
- AHLA Housekeeping Supervisor Certification, 04/01/22
- Driver's License, Present
- AHLA Hospitality Supervisor Certification, Present
- Food Safety Certification, 10/01/25 to 10/01/30
- ServSafe Food Protection Management, 10/01/25 to 10/01/30
- ServSafe Alcohol Management, 09/01/25 to 09/01/30
- ServSafe Food Handler Certification, 09/01/24 to 09/01/29
- TABC Certification, 05/01/24 to 05/01/26
- Hospitality Business Management Certification
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Bar Manager
Hyatt House Orion
08.2024 - Current
Catering Supervisor
Chartwells Compass Group
07.2022 - 09.2024
Dining Room Supervisor
Waltonwood senior living
04.2021 - 09.2023
Bartender
Applebee's bar & grill
06.2016 - 08.2019
Culinary Arts -
Dorsey Business Schools-Roseville Culinary Academy
09.2012 - 10.2013
Head Waitress
Bravo's Coney Cafe
05.2005 - 11.2019