SHANQUETA HART
Dallas,TX
Summary
Customer service and client services professional with more than 6 years' experience. Demonstrate ability in team leadership. Proficiency in Microsoft Office 2010
Highly organized educational professional equipped with background in facilitating classroom operations and student learning. Proven track record in aiding lesson execution, fostering collaborative environment, and adapting to changing educational needs. Brings strong communication skills and reliable, adaptable nature.
Overview
13
13
years of professional experience
Work History
CC Service
Concentrix
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Special Education TA
UPLIFT MIGHTY
08.2023 - 09.2024
- Help teachers prepare lesson materials.
- Set up and tidy classrooms for lessons.
- Work with students to make sure they understand.
- Watch, record and report the progress students make.
- Look after children who are upset or unwell.
- Lead classes with help from the teacher.
Underwriting
STATE FARM
12.2021 - 01.2023
- UPDATING POLICIES
- MAKE CHANGES TO ACCOUNTS
- Coordinated appraisal orders to obtain accurate property valuations supporting underwriting decisions effectively.
- Implemented quality control measures to ensure consistency in decision-making across the underwriting team.
- Built strong relationships with agents by offering ongoing support and guidance throughout the underwriting process.
Agent
CMI GROUP
12.2020 - 06.2021
- PROCESS PAYMENT ON DAILY.
- SET PAYMENT PLANS
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Food Service
Dallas Independence School
01.2017 - 01.2020
- Prepare meals daily for the students
- Handle money on daily basis
- Print daily recipes and products record daily.
- Daily deposit and bank runs.
Customer Service Representative
Teleperformance
01.2016 - 12.2016
- To provide extraordinary customer service to customers via inbound or outbound phone contact, and appropriately document all transactions.
- Ensure that the customer experience is extraordinary by being sensitive to the customer's needs, utilizing a positive and knowledgeable approach, using knowledge base tools.value.
- Offer additional support options/benefits/products available to the customers.
- Work constructively in a high-paced team environment.
- Maintain acceptable performance standards, including sales effectiveness, efficiency and quality.
- Deliver extraordinary customer care by responding to questions concerning customer.
- Grow and nurture customer relationships on each call that result in measurable card members.
- Document necessary account information and offer solutions that benefit the card member.
Housekeeper
UT Southwestern
01.2015 - 12.2016
- Customer contact on both inbound and outbound calls to service accounts
- Cleans and disinfects all fixtures, floors, mirrors, windows, doors and walls of bathroom.
- Dusts furniture, woodwork, equipment and dust mops floors.
- Polishes and cleans fixtures in utility rooms and bathrooms.
- Removes waste and soiled linens from work area and places in specific bags or containers.
- Wet mops rooms, halls, stairways and public areas.
- Prepares and supplies clean, sanitary and quality linens to patient rooms.
- Performs cycle or project cleaning as directed.
- Maintains established departmental policies and procedures, objectives, quality improvement program, environmental and infection control standards.
- Completes and maintains job performance requirements and standards as established in the Career Ladder Program.
- Maintains standards as required in Disciplinary Action Section of Career Ladder Program.
- Maintains require records, reports, and statistics as directed.
- Participates in educational programs and in-service meetings and attends meetings as required.
Verification Specialist
Aegis Call Center
01.2012 - 12.2014
- Explain coverage amounts provided by their insurance policy, so they can understand why some procedures may be covered, while others are not.
- Help patients arrange payment for services that are not covered by the insurance company.
- Discussing different financing options to fit their budgets.
- Responsible for making sure all files are up to date.
Education
Diploma -
Arlington Heights High School
Skills
- Positive attitude
- Computer skills
- Relationship building
- Calm and patient demeanor
Timeline
CC Service
Concentrix
09.2024 - Current
Special Education TA
UPLIFT MIGHTY
08.2023 - 09.2024
Underwriting
STATE FARM
12.2021 - 01.2023
Agent
CMI GROUP
12.2020 - 06.2021
Food Service
Dallas Independence School
01.2017 - 01.2020
Customer Service Representative
Teleperformance
01.2016 - 12.2016
Housekeeper
UT Southwestern
01.2015 - 12.2016
Verification Specialist
Aegis Call Center
01.2012 - 12.2014
Diploma -
Arlington Heights High School