Shanqueta Turner
Customer Care Specialist
College Park
Summary
I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. A dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. My mission was to offer a positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Transworld Systems Inc.
06.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Call Center Representative
Allied OneSource
06.2021 - 03.2022
- Taking inbound calls and getting them the best help that I can provide
- Keeping up with the high demand calls to provide customer assistance
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Security Officer
Allied Universal Security Services, Systems and Solutions
08.2019 - 03.2021
- I worked on telephone etiquette by taking clients calls and complimented daily on my high energy and positive attitude
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Warehouse Worker
Amazon.com
11.2018 - 07.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
Cashier/Sales Associate
Walmart
02.2017 - 07.2018
- Greet each customer with a friendly smile
- Help the customers locate the items they need fast and effectively
- Cashier with polite conversation to delight the customers with each visit
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Associate
Lowe's
03.2016 - 07.2016
- Greet each customer with a friendly smile
- Help the customers locate the items they need fast and effectively
- Cashier with polite conversation to delight the customers with each visit
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Shift Manager
Wendy's
10.2015 - 02.2016
- Welcomed customers and helped determine their needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Key Holder
Tuesday Morning
03.2015 - 10.2015
- Greet each customer with a friendly smile
- Help the customers locate the items they need fast and effectively
- Cashier with polite conversation to delight the customers with each visit
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Cashier
McDonald's
01.2014 - 01.2015
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Popeye's Louisiana Kitchen
01.2014 - 12.2014
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High school or equivalent -
Lithonia High School
Lithonia, GABachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH 05.2001 -
Skills
Customer service
Active listening
Call management
Data entry
Call center experience
Customer relations
Team collaboration
Scheduling
Paperwork processing
Live chat support
Microsoft outlook
Microsoft PowerPoint
Additional Information
Hard-working individual, Dedicated, Dependable, Microsoft/Computer experience, Great communication skills, Great personality
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Security Guard Skills, Proficient, 06/01/20, Assessing risks, enforcing security standards, and handling complaints.
- Work Style: Reliability, Completed, 06/01/20, Tendency to be dependable and come to work.
Timeline
Customer Service Representative
Transworld Systems Inc.
06.2022 - Current
Call Center Representative
Allied OneSource
06.2021 - 03.2022
Security Officer
Allied Universal Security Services, Systems and Solutions
08.2019 - 03.2021
Warehouse Worker
Amazon.com
11.2018 - 07.2019
Cashier/Sales Associate
Walmart
02.2017 - 07.2018
Customer Service Associate
Lowe's
03.2016 - 07.2016
Shift Manager
Wendy's
10.2015 - 02.2016
Key Holder
Tuesday Morning
03.2015 - 10.2015
Cashier
McDonald's
01.2014 - 01.2015
Cashier
Popeye's Louisiana Kitchen
01.2014 - 12.2014
Bachelor of Science - Psychology
Southern New Hampshire University
05.2001 -
High school or equivalent -
Lithonia High School
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