Shanquiesta Burke

• Increased operational efficiency through regular staff training sessions and performance evaluations.
• Directed the implementation of technology solutions optimizing processing speed.
• Delivered exceptional customer service by actively listening to concerns and offering personalized solutions.
• Supported branch manager in daily operations management to ensure smooth workflow across all departments.
• Implemented risk mitigation strategies to minimize financial losses and maintain regulatory compliance.
• Maintained strict adherence to industry regulations, ensuring the safety of both bank assets and customer information.
• Optimized banking operations, identifying inefficiencies and implementing process improvements.
• Conducted comprehensive financial analyses for clients, providing tailored investment recommendations based on individual needs.
• Contributed significantly towards achieving departmental goals through consistently meeting sales targets.
• Cultivated strong relationships with corporate clients, boosting loyalty and promoting business growth.
• Played an integral role in developing innovative marketing campaigns which led to increased brand awareness among target demographics.
• Managed high-value client portfolios with a focus on relationship building and retention.
• Collaborated with cross-functional teams to develop new banking products and services for clients.
• Enhanced customer satisfaction by effectively resolving complex banking issues and inquiries.
• Streamlined loan application processes for faster approvals and increased customer satisfaction.
• Exceeded sales targets by proactively identifying new business opportunities within existing networks.
• Leveraged advanced knowledge of financial products to provide detailed guidance for customers seeking mortgage loans or credit lines.
• Advised customers of products and services and assisted bankers in delivering superior customer service.
• Managed customer service inquiries and pinpointed and implemented proper path to resolution.
• Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
• Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
• Assisted commercial banking team with collection and clearing of document exceptions and collected past due loan payments.
• Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
• Completed e-learning plan and bank secrecy act training and maintained up-to-date banking knowledge.
• Entered loan data into computerized banking system for renewals and modifications and submitted requests to portfolio managers before maturity.
• Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Educated customers on online banking and mobile banking applications.
• Executed wire transfers, stop payments and account transfers.
• Handled various accounting transactions.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Referred customers to other banking departments for specialized services.
• Cross-sold credit cards, loans and other bank products.
• Monitored and verified suspicious activity on customer accounts.
• Established rapport with new clients to increase satisfaction and loyalty.
• Processed applications for new accounts.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Received loan and utility payments, sending funds to correct destinations.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Calculated fees due, interest and change for customer transactions.
• Wrote and distributed customer correspondence.

• Oversees the organization of project documentation in the Customer Improvements department.
• Tasks consist of:
• Account Status and Benefit explanations and online account information
• Examine and correct grammar in legal documents.
• Negotiated favorable payment terms with delinquent customers.
• Maintained detailed records of all customer engagements in CRM system.
• Prevented customer delays by efficiently helping dealers find necessary parts.
• Qualified credit for customer transactions.
• Monitors expenses, transactions, resources and inventory using NaviLine's Purchase Orders.
• Coordinates all aspects of event preparation for customer callback meetings, conferences, and appointments.
• Maintain (41) consultant contracts weekly with 140 dealership interactions weekly
• Accounts payable support: invoice entering/pay applications
• Processed credit applications to support contract completion timelines effectively.
• Prepares literature for reports to Toyota Financial Services Corporate, on the status of consultant contracts and projects
• Maintained status by regularly entering contracts and insurance certificates into monthly reporting database.

• Worked with Loan Officers to deliver timely, accurate client service for the entire mortgage process.
• Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
• Addressed requirements dispatched by underwriters.
• Facilitated effective client communication, strengthening mortgage team operations.
• Maintained accurate records of loan processing activities and documents in CRM system.
• Coordinated closing process with attorneys, title companies, and government clerks.
• Received on-going, comprehensive training on home loan products and mortgage process.
• Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
• Processed mortgage loan applications accurately and successfully for over 8 years.

Files own guest cards and maintain according to established procedures

Oversaw daily operations of a 100-unit apartment complex, ensuring high standards of property management and tenant satisfaction.

Managed leasing activities, including the marketing of available units, conducting tours, and processing rental applications.

Ensured consistent and timely updates to promote positive tenant relationships.

Oversaw upgrades and repairs by working with external vendors.

Conducted regular property inspections to ensure adherence to safety standards and overall property aesthetics.

Oversaw financial functions including budget management, rent collection, and expense monitoring.

Maintained adherence to housing regulations and property management laws.

Collaborated with the corporate office to develop and execute marketing strategies to attract and retain tenants.

• Scheduled all in home health assessments for new enrolling customers
• Achieved 98.34% customer service score as an assessment and benefit coordinator.
• Conducts insurance prescreening ensuring eligibility.
• Provided billing guidance to ensure accurate submissions.
• Employed electronic health records to review insurance claims and assign procedure codes.
• Certified for handling confidential patient health information in compliance with HIPAA regulations.
• Engage in data processing, error correction and handle sensitive information in compliance with HIPPA regulations for clients
• Perform intake assessments to determine low-income subsidy eligibility.
• Assist with registration and admissions, record patient information and provide administrative support for other medical professionals
• Talk to patients and their families, determine their needs, and ask for patients' medical history and their mental and physical state
• Resolving employee issues with benefits administrators and insurance providers
• Supported staff with selecting and enrolling in comprehensive health coverage options.
• Providing new hires with explanations of benefits and instructing them on enrollment and fulfillment procedures
• Ensured proper safety measures were followed throughout in home visits of all installers
• Responsible for giving fanatical customer service and ensuring an accurate fast checkout
• Balanced register tills daily with an average of two thousand dollars
• Assisted customers with returns and opening new store credit cards
• Sold add on repair warranties on major appliances