Shanquille Norman
Fort Washington,MD
Summary
Motivated, personable, and dynamic professional with a successful track record of getting the job done. Coupled with extensive customer service experience, and operational support skills. Developed skills in fast-paced environment, including effective communication, time management, and resource allocation. Seeking to transition into new field where these skills can be leveraged to drive efficiency and productivity. Focused on delivering results through strategic planning and coordination.
Overview
7
7
years of professional experience
Work History
Spec Scheduler
Ensemble Health Partners
08.2024 - 11.2024
- Scheduled and coordinated radiology appointments for patients, ensuring efficient use of resources and timely delivery of services
- Managed a high volume of incoming calls from patients, physicians, and other healthcare professionals to schedule appointments and answer inquiries
- Utilized electronic scheduling systems to input patient information, verify insurance coverage, and update appointment statuses
- Maintained accurate records of scheduled appointments, cancellations, rescheduling requests, and patient demographics
- Maintained knowledge of insurance requirements, pre-authorization processes, and medical terminology related to radiology services
Insurance Risk Interviewer
Quest Diagnostics
02.2022 - 12.2022
- Place outbound calls to contact life insurance applicants
- Complete interview with applicants or leaves a message for a return call
- Gather medical, financial, occupational, and avocation histories during interview
- Review and edit information collected during the interview for quality assurance purposes
- Use the C4 Call Management System, Dialer and Avaya Phone System to make telephone calls, log call attempts, document information within orders as necessary and record call results
- Learn the specific requirements stipulated by each client company
- Respond to the needs and requests of clients, staff and management in a professional and expedient manner
- Observe all compliance policies and safety policies and procedures as outlined in the Safety Manual or safety matters included in other special training
- Perform other duties as assigned to meet the business needs or customer requirements
- This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position
Mail Clerk
Exela Technologies
10.2021 - 12.2021
- Ensure to sort every mail coming in and ensure to deliver it to departments
- Gather mail from every department as well as redistribute it suitably
- Log and inspect each and every detainee packages
- Ensure to distribute entire inter-office mail for detainees and facility departments
- Record, process and file all outgoing and incoming mail denials
- Respond to routine questions, provide information and direct inquiries
- Perform various Mail Centre activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
- Sort and deliver mail and packages
- Coordinate with delivery agencies to accept, scan, and distribute packages, mail, and any other deliveries brought onto loading dock
Substitute Teacher
Alignstaffing
05.2021 - 08.2021
- Work as a substitute teacher, traveling to different centers as needed to fulfill staffing needs
- Practice appropriate COVID protocols, ensuring that each child wears a mask and cleaning is done efficiently and properly to curve exposure
- Build bonds with children
ASSISTANT TEACHER
BRIGHT HORIZONS FAMILY SOLUTIONS
05.2018 - 07.2019
- Work alongside colleagues in caring for children ranging from ages 6 weeks to 6 years old
- Documented children daily information, activities and any other information into app monitored by parents
- Helps establish a program environment that promotes positive child and youth interactions with other children, youth and adults
- Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedule
- Built professional bonds with all parents in the center to not only confirm safety of children but to strengthen morale
Education
Diploma -
Spingarn Senior High School
Washington, DC01.2008
Skills
- Conflict Resolution
- Record Management
- Strong Written and Oratorical Skills
- Operational Support
- Front-Office Operations
- Excellent Interpersonal Skills
- Quality Assurance
- Word Processing
- Customer Service
- Microsoft Office
- Problem-Solving
- Team Work
- Reliability
- Typing
- Administrative Experience
- Attention to detail
- Strong work ethic
- Teamwork and collaboration
- Effective multitasking
- Schedule management
- Telephone etiquette
- Medical terminology
- Data collection
- Customer service and assistance
Timeline
Spec Scheduler
Ensemble Health Partners
08.2024 - 11.2024
Insurance Risk Interviewer
Quest Diagnostics
02.2022 - 12.2022
Mail Clerk
Exela Technologies
10.2021 - 12.2021
Substitute Teacher
Alignstaffing
05.2021 - 08.2021
ASSISTANT TEACHER
BRIGHT HORIZONS FAMILY SOLUTIONS
05.2018 - 07.2019
Diploma -
Spingarn Senior High School
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