Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shanquillea Harris

Shreveport,LA

Summary

I am a good responsible and reliable dedicated worker. I have great communication skills with the public and I'm honest. I am a fast learner and I conduct myself in a professional manner at all times. I have voluntary experiences with fixing bicycles and chains. I have helped put an alternator and a belt on both of my vehicles. I am currently enrolled in school earning my bachelors in criminal justice. I am highly reliable team player with strong focus on collaboration and flexibility to adapt to changing demands. I have great computer skills and knowledge on creating functions and using microsoft. I am hardworking associate accustomed to lifting 40+ pounds repetitively. I possess basic math skills and punctual nature. Works well in team environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

ICQA Warehouse Associate

Amazon Fulfillment Center
11.2024 - Current
  • Collaborated with 2-3 team members to streamline processes and improve overall workflow efficiency.
  • Maintained a clean and organized work area, contributing to a safe and productive warehouse environment.
  • Monitored equipment functionality, reporting maintenance needs to prevent operational disruptions.
  • Participated in cross-training programs to increase versatility within the team and support various roles as needed.
  • Improved inventory accuracy through regular cycle counts and audits.

Scaler

Tyson Foods
03.2023 - 09.2023
  • Streamlined operations by implementing process improvements, enhancing efficiency across workflows.
  • Mentored junior staff on best practices, fostering skill development and teamwork.
  • Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
  • Developed training materials to ensure comprehensive onboarding of new hires in operational procedures.
  • Oversaw daily production operations, ensuring compliance with safety and quality standards.
  • Implemented process improvements that enhanced workflow efficiency and reduced downtime.
  • Completed 500 to 1,000 boxes a night.
  • Trained and mentored new team members on operational procedures and best practices.
  • Managed inventory levels, optimizing stock management to prevent shortages and excesses.

Lead Teacher

Grandmas Arms II
10.2020 - 02.2022
  • Developed and implemented engaging lesson plans tailored to diverse learning styles.
  • Mentored and guided junior teachers in classroom management techniques and instructional strategies.
  • Collaborated with parents to enhance student support through regular communication and progress updates.
  • Utilized assessment tools to evaluate student performance, adapting instruction based on individual needs.
  • Fostered a positive learning environment that encouraged 8 to 12 student participation and enthusiasm for learning.
  • Led initiatives to integrate technology into the curriculum, enhancing interactive learning experiences for students.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Developed and implemented classroom routines to address varying student needs.
  • Created and developed lesson plans to meet students' academic needs.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Incorporated culturally responsive teaching practices into curriculum design and delivery models promoting inclusivity within the educational setting.
  • Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.

Detailed Cleaner

Jean Simpson Personnel Services Inc
08.2018 - 09.2018
  • Detail apartments and several business office's
  • Detailed glass and put 600+ glass on belt line a night
  • Operated specialized cleaning equipment to ensure efficient and effective cleaning processes.
  • Performed thorough cleaning and sanitization of various facilities to maintain high standards of hygiene.
  • Developed and implemented improved cleaning procedures to enhance overall efficiency and effectiveness.

Call Representative

Teleperformance USA
01.2018 - 08.2018
  • Build rapport with military members
  • Managed 30+ high-volume inbound calls, ensuring customer satisfaction and issue resolution.
  • Utilized CRM software to track customer interactions and maintain accurate records.
  • Provided product information and technical support, addressing customer inquiries effectively.
  • Collaborated with team members to streamline communication processes and enhance service delivery.
  • Identified recurring issues, proposing solutions to improve overall call handling efficiency.
  • Conducted follow-ups with customers to ensure resolution satisfaction and foster loyalty.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
  • Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
  • Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
  • Go above and beyond on every call to make sure I am ensuring member satisfaction

Direct Care Professional

ResCare HomeCare
02.2016 - 10.2017
  • Maintain 6-8 records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Assisted clients with daily living activities, promoting independence and enhancing quality of life.
  • Implemented individualized care plans to meet specific client needs and preferences.
  • Collaborated with healthcare professionals to coordinate care and address any concerns or changes in condition.
  • Trained new staff on protocols and best practices for delivering effective direct care services.
  • Developed strong relationships with clients, fostering trust and open communication for better support outcomes.
  • Conducted regular assessments to identify client needs, adapting care strategies as necessary for optimal results.
  • Ensured a safe environment by adhering to safety protocols and promptly addressing hazards or incidents encountered.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
  • Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
  • Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
  • Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
  • Enhanced client well-being by providing personalized care and support in daily living tasks.
  • Maximized client satisfaction by promptly addressing concerns or requests from families regarding their loved one''s care plan or overall experience in our program.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Increased client participation in community activities through careful planning and coordination with local organizations.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Managed emergencies effectively while remaining calm under pressure, ensuring prompt medical attention if needed.
  • Promoted physical health among clients by assisting with exercise routines and encouraging an active lifestyle.
  • Provided reliable transportation for clients to appointments, community events, and recreational activities.
  • Improved client independence through the implementation of tailored activities and skill-building exercises.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Built trust between staff members through open communication about challenges and successes within the team.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Completed regular check-ins and progress report for each client.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Education

Bachelor of Science - Criminal Justice

American InterContinental University
Arizona City, AZ
06-2027

High School Diploma -

C.E. Byrd High School
Shreveport, LA
05.2011

Skills

  • Active Listening
  • Time Management
  • Good communication
  • Trustworthy
  • Dependable
  • Customer and Personal Service
  • Clerical
  • Industrial
  • Reliable
  • Training and mentoring
  • Warehouse operations
  • Pallet jack operation
  • Labeling accuracy
  • Storage organization

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Won “Teacher of the Month” award at Grandma's Arms II in 2022.

Certification

  • cpr license, at the heart - 2017-present

Timeline

ICQA Warehouse Associate

Amazon Fulfillment Center
11.2024 - Current

Scaler

Tyson Foods
03.2023 - 09.2023

Lead Teacher

Grandmas Arms II
10.2020 - 02.2022

Detailed Cleaner

Jean Simpson Personnel Services Inc
08.2018 - 09.2018

Call Representative

Teleperformance USA
01.2018 - 08.2018

Direct Care Professional

ResCare HomeCare
02.2016 - 10.2017

Bachelor of Science - Criminal Justice

American InterContinental University

High School Diploma -

C.E. Byrd High School

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