Shanquishla Dickinson
Saraland
Summary
Dedicated Customer Service Specialist with three years in voluntary services, including nursing homes and childcare facilities. Skilled in operating cash registers, stocking merchandise, and resolving escalated customer issues. Experienced in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient with CRM systems and adept at prioritizing tasks in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Production Worker
Carrington Foods
Saraland
05.2025 - 04.2026
- Trained new employees on assembly techniques and safety protocols for effective onboarding.
- Collaborated with team members to enhance workflow and maximize productivity.
- Rotated through various assembly line positions to ensure smooth workflow and adaptability.
- Followed safety guidelines to minimize risks and ensure a safe working environment.
- Operated machinery to process, package, and store food products.
- Prepared and built food items according to standardized recipes and directions.
- Packaged finished products for distribution according to company standards.
Sandwich Artist
Subway
Jackson
10.2020 - 04.2025
- Processed customer orders and prepared sandwiches and food items to meet customer preferences.
- Assisted customers with menu selections and answered questions about ingredients and nutrition.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated food preparation equipment, including slicers and grills, safely and efficiently.
- Maintained cleanliness of workstations and dining areas to ensure food safety standards.
- Implemented health and safety protocols to promote a safe working environment for all staff.
- Executed cash and credit transactions to facilitate efficient an efficient checkout experience.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Collaborated with team members to ensure timely service during peak hours.
- Managed inventory by restocking supplies and monitoring product freshness regularly.
- Trained new employees on sandwich assembly techniques and customer service practices.
- Oversaw store opening and closing procedures to ensure smooth daily operations.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Monitored temperature of freezers and coolers throughout the shift.
- Answered guest questions, delivering the most accurate and updated information available.
- Warmly greeted visitors to promote great customer service and a positive ordering experience.
CSR - Customer Service Representative
Senture
Saraland
11.2022 - 07.2024
- Resolved customer complaints effectively and efficiently.
- Resolved complex claims and billing disputes efficiently, enhancing customer satisfaction.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Facilitated enrollment, billing, prescription, and claims processes for customers.
- Processed policy inquiries and claims, ensuring timely and accurate resolutions.
- Provided clear explanations of coverage options and benefits.
- Asked probing questions and offered solutions to resolve customer issues.
- Utilized CRM software to track interactions and follow-ups.
- Navigated computer system to look up customer information and update policies.
Cashier
Dirt Cheap
Mobile
07.2022 - 11.2022
- Processed customer transactions accurately and efficiently at high-volume retail store.
- Managed cash register, ensuring proper handling of cash and electronic payments.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally, enhancing overall satisfaction with service.
- Welcomed customers and addressed inquiries about store products and services.
- Trained new cashiers on procedures and best practices, fostering efficient operations.
- Collaborated with team members to restock merchandise and maintain store appearance.
Package Handler
Fed Ex Ground
Theodore
07.2022 - 11.2022
- Scanned packages for tracking and inventory management.
- Sorted packages by destination and delivery routes to streamline processing.
- Picked products using RF scanner to fill orders.
- Loaded and unloaded packages from delivery vehicles efficiently.
- Operated material handling equipment to ensure safe movement of packages.
- Followed safety protocols to ensure a hazard-free environment.
- Inspected packages for damages or defects, documenting issues for prompt resolution.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Stacked boxes onto pallets in an efficient manner.
- Assisted in training new employees on operational procedures.
Crew Member
McDonald's
Jackson
10.2017 - 09.2020
- Communicated with customers regarding orders, comments, and complaints; accepted payment from customers and made change.
- Operated cash register, processing customer transactions efficiently.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Resolved customer complaints professionally, contributing to improved guest satisfaction.
- Managed drive-thru operations, delivering prompt service to customers.
- Delivered food promptly to enhance customer satisfaction.
- Prepared food items following established safety and quality standards.
- Implemented safety protocols, ensuring a clean and safe environment for customers and staff.
- Maintained cleanliness of dining area, ensuring a welcoming environment.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Collaborated with team members to enhance customer experience and service quality.
- Assisted in training new crew members on operational practices.
- Supported kitchen staff in food preparation during peak hours.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Followed procedures for inventory management and stock rotation.
- Organized and restocked supplies to support operations and team productivity.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Office Assistant
Faulkner Adult Education Program
Bay Minette
08.2015 - 12.2016
- Answered telephones, directed calls, and took messages to facilitate communication;
- Maintained and updated filing, inventory, mailing, and database systems to support organizational needs.
- Operated office machines, including photocopiers, scanners, and personal computers, to ensure efficient workflow;
Operator
REGGIES VENEER SERVICES, LLC
Grove Hill
05.2016 - 08.2016
- Operated machinery for veneer cutting and processing tasks.
- Operated wood production equipment, ensuring compliance with safety standards;
- Maintained work area cleanliness and adhered to safety protocols.
- Cleaned and organized work area to maintain safe and efficient operations.
- Collaborated with team members to ensure smooth workflow operations.
Education
High School Diploma - Jackson, AL
Jackson High School
Jackson, AL01-2015
Associate of Applied Science - Healthcare Administration
Ultimate Medical Academy
Clearwater, FL04-2026
college - Nursing
Victory Professional Development center
Jackson, ALJackson, AL
Skills
- Machine Operation
- Assembly Procedures
- Production Efficiency
- Quality Control
- Safety Protocols
- Inventory Management
- Assembly line expertise
- Cross-training
- Heavy lifting
- Packing and shipping
- Time management
- Team collaboration
- Client relations
- Customer service
- Inventory management
- Problem resolution
- POS systems
- Cash handling expertise
- Scanner operations
- Hospitality and accommodation
Certification
- Medical Assistant, 01/01/20, 01/31/22
- CPR/First Aid
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Production Worker
Carrington Foods
05.2025 - 04.2026
CSR - Customer Service Representative
Senture
11.2022 - 07.2024
Cashier
Dirt Cheap
07.2022 - 11.2022
Package Handler
Fed Ex Ground
07.2022 - 11.2022
Sandwich Artist
Subway
10.2020 - 04.2025
Crew Member
McDonald's
10.2017 - 09.2020
Operator
REGGIES VENEER SERVICES, LLC
05.2016 - 08.2016
Office Assistant
Faulkner Adult Education Program
08.2015 - 12.2016
High School Diploma - Jackson, AL
Jackson High School
Associate of Applied Science - Healthcare Administration
Ultimate Medical Academy
college - Nursing
Victory Professional Development center