Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shanquita Jefferson

Belton,TX

Summary

Dedicated and compassionate professional with a diverse background in roles such as Overnight Medical Receptionist, Customer Service Representative, Healthcare Customer Service Representative, and Caregiver. Proven ability to provide exceptional customer service, handle medical reception duties, and offer compassionate care to individuals. Skilled in remote work environments, demonstrating adaptability and effective communication.

Overview

10
10
years of professional experience

Work History

Caregiver

AccentCare Inc.
Waco, TX
10.2023 - Current
  • Provided compassionate and personalized care to clients, assisting with daily living activities
  • Assisted clients with personal hygiene, grooming, dressing, and mobility, ensuring their comfort and well-being
  • Administered medications and followed care plans, maintaining accurate records of tasks performed
  • Monitored and recorded vital signs, reporting any changes in health status to the healthcare team
  • Prepared and served meals according to dietary restrictions and client preferences
  • Engaged clients in companionship activities, promoting emotional well-being and social interaction
  • Accompanied clients to medical appointments, providing support and assistance as needed
  • Collaborated with healthcare professionals, family members, and other caregivers to ensure holistic care
  • Maintained a safe and supportive environment for clients, promoting independence and dignity
  • Adapted to various client needs and preferences, tailoring care services to individual requirements
  • Participated in ongoing training to enhance caregiving skills and stay updated on best practices
  • Demonstrated strong communication skills, fostering positive relationships with clients and their families

Debt Collector

Transworld Systems Inc.
, TX
03.2024 - 10.2024
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Analyzed customer financial information and determined appropriate payment plans.
  • Verified accuracy of account information and updated records accordingly.
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
  • Developed strategies for collecting overdue payments while preserving customer relationships.
  • Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
  • Processed incoming payments from customers according to established procedures.

Overnight Medical Receptionist

Remote
01.2019 - 01.2023
  • Managed overnight medical reception duties, including answering calls and providing assistance to healthcare clients
  • Scheduled appointments, verified patient information, and ensured accurate entry of data into medical systems
  • Addressed inquiries regarding medical services, appointment availability, and general information with professionalism
  • Followed established protocols to handle urgent and emergency calls, directing them to appropriate medical personnel
  • Collaborated with healthcare providers, nurses, and other staff to coordinate patient care and information
  • Utilized medical office software and databases to update patient records, track appointments, and manage administrative tasks
  • Maintained confidentiality of patient information and adhered to privacy regulations in healthcare
  • Demonstrated strong communication skills to ensure clear and accurate transmission of information during overnight shifts
  • Contributed to a positive and efficient work environment by collaborating with colleagues and supporting team goals
  • Conducted end-of-shift reporting, providing detailed updates on patient interactions and any unresolved issues

Customer Service Representative

Afni
Remote
01.2017 - 01.2020
  • Provided remote customer service support to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Utilized effective communication skills to interact with customers via phone, chat, or email, demonstrating professionalism and empathy
  • Followed company protocols and guidelines to troubleshoot and resolve customer concerns efficiently
  • Processed customer orders, returns, and exchanges, maintaining accuracy and adhering to established procedures
  • Managed and updated customer accounts, ensuring correct information and timely resolution of account-related issues
  • Collaborated with cross-functional teams to address complex customer inquiries and escalated concerns
  • Utilized customer service software and databases to document interactions, update records, and track issues
  • Participated in ongoing training to stay informed about product knowledge, policies, and procedures
  • Met or exceeded performance metrics related to customer satisfaction, response times, and issue resolution
  • Adapted to a remote work environment, managing time effectively, and maintaining a high level of productivity

Healthcare Customer Service

Conduent
Remote
01.2015 - 01.2017
  • Answered inbound calls and responded to emails from healthcare plan members, providers, and other stakeholders
  • Provided accurate information on coverage, benefits, claims, and other healthcare-related inquiries
  • Assisted in processing health insurance claims, ensuring compliance with company policies and regulatory standards
  • Collaborated with internal teams and external partners to address and resolve customer issues in a timely manner
  • Documented customer interactions, updates, and case resolutions using customer service software and remote systems
  • Maintained a professional and empathetic communication style to ensure a positive customer experience
  • Stayed informed about healthcare industry changes, policies, and procedures to provide up-to-date support
  • Engaged in continuous training to enhance product knowledge, customer service skills, and process efficiency
  • Conducted outbound calls for follow-ups, clarification, or additional information gathering as needed
  • Adhered to remote work protocols to maintain the security and confidentiality of sensitive customer information

Education

High School Diploma -

Amanda Elzy High School
Greenwood, MS
05.2015

Skills

  • Customer Service
  • Compassionate Care
  • Personal Hygiene Assistance
  • Grooming
  • Dressing
  • Mobility Assistance
  • Medication Administration
  • Record Keeping
  • Vital Signs Monitoring
  • Meal Preparation
  • Dietary Restrictions Knowledge
  • Companionship Activities
  • Emotional Well-being Promotion
  • Social Interaction
  • Medical Appointment Assistance
  • Collaboration
  • Holistic Care
  • Safety Maintenance
  • Supportive Environment
  • Independence Promotion
  • Dignity Promotion
  • Adaptability
  • Tailored Care Services
  • Ongoing Training
  • Caregiving Skills Enhancement
  • Communication Skills
  • Relationship Building

Languages

References available upon request.

Timeline

Debt Collector

Transworld Systems Inc.
03.2024 - 10.2024

Caregiver

AccentCare Inc.
10.2023 - Current

Overnight Medical Receptionist

01.2019 - 01.2023

Customer Service Representative

Afni
01.2017 - 01.2020

Healthcare Customer Service

Conduent
01.2015 - 01.2017

High School Diploma -

Amanda Elzy High School

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Shanquita Jefferson