Shansi Burke
Cypress,CA
Summary
Proven multitasker and customer service expert, honed skills at Sessions West Coast Deli, enhancing guest experience and maintaining high service standards. Excelled in cash management and resolving guest complaints, contributing to a positive team environment. Demonstrated ability to train peers, showcasing strong interactive communication and leadership. Achieved efficient service handling up to 50 guests per hour.
Overview
3
3
years of professional experience
Work History
Hostess, Server, and Cashier
Sessions West Coast Deli
12.2023 - 07.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sales Associate
Old Navy
06.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Team Member
Juice It Up!
12.2021 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Helped anywhere from 20-50 guests per hour.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Maui High School
Kahului, HI05.2021
Skills
- Effective Multitasking
- Customer Service
- Cleaning and sanitation
- Greeting guests
- Interactive communication skills
- Cash management
- Guest complaint resolution
- Team support
Timeline
Hostess, Server, and Cashier
Sessions West Coast Deli
12.2023 - 07.2024
Sales Associate
Old Navy
06.2022 - 01.2023
Team Member
Juice It Up!
12.2021 - 08.2022
High School Diploma -
Maui High School
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