Shantá Lawyer
Charleston,SC
Summary
Medical administrative assistant with over nine years of experience in healthcare. Seeking a position where I can analyze information, resolve conflict, research medical information, show excellent leadership, answer phones and schedule appointments. Accustomed to working in environments where accuracy and accountability is essential. Consistently models inspire high level of integrity. Follows policy, procedures, and guidelines to ensure consistency quality. Build trust and respect by constantly meeting and exceeding expectations, strong verbal, written and interpersonal communication skills. Expert with computers including Microsoft Word, Excel, PowerPoint, EPIC, Microsoft office and the Internet.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
13
13
years of professional experience
Work History
Distribution Agent
Expeditors
Charleston, SC
02.2022 - Current
- Processed, Allocated, and ship Order in a timely fashion.
- Daily dock checks, to insure that the correct orders have been shipped.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new opportunities.
- Delivered products to customer locations on time.
- Maintained schedule of class assignments to meet deadlines.
- Answered multiple calls per shift to assist with customer questions and concerns.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported fellow representatives through peer coaching initiatives.
- Addressed billing inquiries and processed payments securely.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided product information to assist customers in purchasing decisions.
- Consistently met or exceeded performance metrics and targets.
- Excelled in exceeding daily credit card application goals.
- Worked collaboratively with team members to achieve goals.
- Adapted communication style to diverse customer base effectively.
- Delivered exceptional service by empathizing with customer concerns.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Participated in training sessions to enhance skills and knowledge.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Contacted customers about potential service upgrades, new services and account changes.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Escalated complex issues to appropriate departments for resolution.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prevented key account losses by researching discrepancies and correcting problems.
- Updated databases with new and modified customer data.
- Strengthened customer retention by offering discount options.
- Updated system with order specifics and customer details, preferences, and billing information.
- Managed high volume of inbound customer calls with professionalism.
PATIENT CARE TECHNICIAN (PCT)
MUSC Main Hospital
Charleston, SC
08.2020 - 09.2021
- Assist patients diagnosed with Alzheimer's, dementia, AMS, cancer, comfort care, and SI with daily living activities such as bathing, grooming, feeding, and oral care
- Perform vital signs on patients every four hours, as well as glucose checks as needed upon doctors order
- Perform basic EKGs and basic phlebotomy on patients upon doctors order
- Analyze information
- Answering multiple phone lines, screening calls, and taking messages
- Approve scan request into patients charts
- Handling incoming and outgoing mail
- Welcoming and reading all patients and visitors, in person or over the phone
- Provide exceptional customer service and interact effectively with physicians, patient, staff and health care community
- Admitting patients into the unit, and discharging them out of the unit
- Making each patient understand that they matter and that they are important
- Monitoring intake of food and alert staff to deterioration in patients conditions
- Supported the social and emotional needs for the patience by providing caring companionship
- Documented clinical information and patient's medical records daily
- Communicate effectively with physicians, nurses, and other caregiver to exchange information about the patient's condition, treatment plans, and activities
- Responded appropriately to family members when discussing the patient care and instructions for discharge
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff for emergency situations.
- Worked closely with other healthcare professionals such as hygienists or laboratory technicians to ensure quality care was provided to each patient.
- Assisted in developing and implementing nutrition care plans for patients.
- Coordinated with other medical staff members to ensure continuity of patient care throughout the facility.
- Guaranteed accurate, timely flow of information by maintaining patient charts and updating healthcare team on patient status.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed unit call reception and routed calls to correct department.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Monitored unit supply levels and notified management of ordering needs.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Retrieved physicians' paperwork, including lab test requests.
- Transcribed doctors' orders, including medication and lab test requests.
- Compiled physical and digital documents, charts, and reports.
- Drafted and distributed memos and emails for entire unit.
- Communicated with management to facilitate efficient unit operation.
- Conducted patient intake interviews to collect medical information and insurance details.
- Facilitated timely execution of lab tests and medication refills.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Greeted visitors and patients in a courteous and friendly manner.
- Organized laboratory specimens for pick-up by courier service.
- Compiled reports on daily activities for review by supervisor.
- Managed the front desk area ensuring neatness at all times.
HOME HEALTH AIDE
Griswold Home Health Care
Bluffton, SC
11.2018 - 08.2020
- Gave a daily report to the family and the agency about the patient
- Check records to monitor treatments
- Check patient's vital signs and glucose daily
- Perform tasks around the house to help the patients out such as light housekeeping, checking the mail, cooking and preparing meals, laundry, running errands and trips to the grocery store
- Assist with calling and scheduling appointments
- Transported clients to doctors office, grocery store and other essential errands
- Admitted medication or aided clients with self administration medication
- Learned and follow all Medicaid, Medicare, and HIPAA regulations and requirements
- Observed and reported any changes in the patient's condition
- Supported patient's health and mobility by guiding through range of motion movement and exercise
- Review and follow specific care plans for client and reported daily tasks
- Have friendly conversations with patients to offer companionship and emotional support
- Remain calm and maintain professionalism during times of high emotional stress
- Taught family how to perform housekeeping duties and cope with additional stresses associate it with an ill family member
- Notify family and doctors of any changes in the patient's condition.
REGISTERED MEDICATION AIDE
Sprenger Health Care
Okatie, SC
11.2019 - 03.2020
- Provided full assessment on new residence as they got admitted
- Prepared medication and documented administration to maintain optimal safety standards
- Apportioned, mixed, and assembled drugs for administration to residents
- Kept patients' MAR documentation current with name, strength, and dosage of medications
- Collected vital signs and observed patients for undesirable reactions to administered medications
- Collected and administered proper medication to the correct resident
- Faxed over any information needed from medication approval to the insurance companies
- Answered multiple phone lines, and took messages
- Talk directly to the family about their love ones conditions
- Revise and check the residence MAR for daily updates or changes or medications from the doctor
- Administered oral and topical medications to treat residents' diverse conditions
- Supported the social and emotional needs of patients by providing caring companionship.
LEAD SERVER TRAINER
Salty Dog Cafe
Hilton Head, SC
05.2017 - 03.2020
- Trained new servers on company policies, service standards, and best practices
- Supported servers in learning and memorizing menu items and preparation methods
- Maintained personnel files detailing required training and certifications
- Worked with servers throughout employment to continuously improve service delivery and efficiency
- Ordered required uniforms and supplies for new servers and maintained accurate inventory records
- Worked with restaurant managers and supervisors to enforce highest standards of service
- Trained, scheduled, and supervised new certified trainers and provided performance evaluations
- Monitored server performance and addressed need for additional training or supplemental skills development
- Offered guests dietary and allergy information to match special requirements
- Entered orders, delivered food and beverages, and processed payments
- Assisted guests with making menu choices
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Took orders, made drinks, and cleaned tables after the guests' departures
- Answered multiple phone lines and took messages for the managers
- Develop a higher level of multitasking ability.
HOME HEALTH AIDE
Right at Home
Bluffton, SC
11.2018 - 03.2019
- Gave a daily report to the families in the agency about the patients conditions
- Transported clients to doctor's office, grocery store, and other essential errands
- Learned and followed all Medicare, Medicaid, and HIPAA regulations and requirements
- Held friendly conversations with clients to offer companionship and emotional support
- Supported patient health and mobility by guiding through range of motion movements and exercises
- Administered medications or aided client with self-administration
- Maintained the confidentiality of patients' records
- Taught family how to perform housekeeping duties and cope with additional stresses associated with an ill family member
- Bathed, groomed, dressed, and fed patients and provided emotional and psychological support
- Prepared meals for patients, taking into account special food restrictions and diets
- Followed all care plans and strictly adhered to doctor orders
- Notified family and the doctor of any change to patient condition
- Helped patients choose appropriate clothing for activities and weather and assisted with dressing and undressing
- Remained calm and maintained professionalism during times of high emotional stress
- Reviewed written care plans, executed instructions, and documented services delivered
- Took vital signs and monitored food and liquid intake and output
- Transported patients to and from doctor's appointments, errands, and other activities
- Wrote reports and documented patient conditions, vital signs, and medication intake
- Provided patients with emotional and social support.
REGISTERED MEDICATION AIDE
Canterfeild of Bluffton
Bluffton, SC
12.2017 - 01.2019
- Answered multiple phone lines and took messages
- Balance cash draw
- Ordered doctors visit upon residence request
- Providing exceptional customer service and interacting effectively with doctor's, residence, staff, and the healthcare community
- Kept patients' MAR documentation current with name, strength, and dosage of medications
- Administered oral and topical medications to treat residents' diverse conditions
- Apportioned, mixed, and assembled drugs for administration to residents
- Tracked residents' conditions and behaviors and promptly reported concerns to offer consistent protection
- Assisted residents' with personal needs, including hygiene, ambulation, and other Activities of Daily Living
- Collected vital signs and observed patients for undesirable reactions to administered medications
- Monitored medication inventories and restocked new supplies to meet residents' needs
- Prepared medication and documented administration to maintain optimal safety standards
- Resupplied patients with personal hygiene items like towels, soap and toilet paper
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
- Responded appropriately to family members when discussing patient care and instructions for discharge
- Maintained confidentiality concerning treatment and personal information
- Supported the social and emotional needs of patients by providing caring companionship
- Applied correct aseptic and sterile techniques and used appropriate personal protective equipment.
SALES ASSOCIATE
Adidas
Bluffton, SC
05.2011 - 03.2014
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Restocked front lanes and displays, following established merchandising procedures and standards
- Monitored customers for signs of fraud and theft to prevent store losses
- Welcomed guests and offered quick assistance to handle diverse needs
- Tracked customer purchases to predict sales opportunities, adjusting presentation of merchandise to push certain items
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Promoted safety initiatives to increase awareness and maintain risk-free environment
- Processed returns and exchanges in line with store policies
- Unboxed and restocked merchandise into attractive displays
- Promoted credit and loyalty programs during customer interactions
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Engaged customers and built connections to drive long-term sales
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Planned efficient sales routes to maximize the number of customers served and incoming revenue
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Consistently organized and restocked display racks to keep the store ready for customer needs
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions.
Education
ASSOCIATE OF APPLIED SCIENCE - MEDICAL ADMINISTRATIVE ASSISTANT -
Ultimate Medical Academy
03.2020
HIGH SCHOOL DIPLOMA -
Bluffton High School
06.2013
Bachelor of Science - Nursing
South College
Knoxville, TNSkills
- Medical terminology
- Communication skills
- Customer service skills
- Typing
- Time management skills
- Microsoft Word
- Excel
- PowerPoint
- Multitasking sales
- Behavior redirection
- First aid and CPR
- Medical administration
- Attention to Detail
- Analytical and Critical Thinking
- First Aid/CPR
- PPE use
- Collaboration
- Social Perceptiveness
- Customer Service
- Computer Skills
- Dependable and Responsible
- Microsoft Office
- Written Communication
- Leadership
- Planning
- Data Management
- Task Prioritization
- Teamwork and Collaboration
- Organization and Time Management
- Clerical Support
- Remote Office Availability
- Networking
Additional Information - Activities
- Student Scholar Athlete: Basketball, Track, Colorguard
- Volunteer, Boys and Girls club of America
- Volunteer, Bluffton Self help
- Member, D.E.C.A.
- Member, Youth in Government
Timeline
Distribution Agent
Expeditors
02.2022 - Current
PATIENT CARE TECHNICIAN (PCT)
MUSC Main Hospital
08.2020 - 09.2021
REGISTERED MEDICATION AIDE
Sprenger Health Care
11.2019 - 03.2020
HOME HEALTH AIDE
Griswold Home Health Care
11.2018 - 08.2020
HOME HEALTH AIDE
Right at Home
11.2018 - 03.2019
REGISTERED MEDICATION AIDE
Canterfeild of Bluffton
12.2017 - 01.2019
LEAD SERVER TRAINER
Salty Dog Cafe
05.2017 - 03.2020
SALES ASSOCIATE
Adidas
05.2011 - 03.2014
ASSOCIATE OF APPLIED SCIENCE - MEDICAL ADMINISTRATIVE ASSISTANT -
Ultimate Medical Academy
HIGH SCHOOL DIPLOMA -
Bluffton High School
Bachelor of Science - Nursing
South College