Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Shant Manoukian

Pasadena,CA

Summary

Outgoing student pursuing flexible part-time employment with weekend shift options. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Help Desk Intern

ATC Brokers
Glendale, CA
06.2024 - 07.2024
  • Provided technical support to customers by diagnosing and resolving issues.
  • Assisted customers with troubleshooting software and hardware problems.
  • Communicated effectively with customers to ensure understanding and satisfaction.
  • Transferred calls to appropriate departments for further assistance.
  • Collaborated with team members and other departments to resolve customer issues.
  • Managed multiple tasks efficiently in a fast-paced environment.
  • Developed strong interpersonal skills through direct interaction with customers.

Basketball Camp Coach

Homenetmen Ararat (Volunteer)
Glendale, CA
01.2021 - 01.2024
  • Motivated players with positive reinforcement while emphasizing the importance of hard work and dedication to achieve success.
  • Conducted daily practice sessions that included warm-ups, conditioning exercises, skill development and team building activities.
  • Collaborated with administrative staff members to ensure smooth operations throughout duration of camp.
  • Instructed players on the importance of teamwork, good sportsmanship and respect for opponents.
  • Created a positive atmosphere where campers could improve their game in an enjoyable environment.

Vice President of LCHS Armenian Club

La Canada High School
La Canada
08.2020 - 05.2022
  • Experience with social media marketing through running the club’s Instagram page.
  • Developed marketing materials to promote the club's activities and events.
  • Served as a liaison between the board of directors, staff, and volunteers.
  • Raised over 25k to Armenia Fund to help those in the Artsakh war.
  • Collaborated with other clubs and organizations in planning joint activities or events.
  • Organized club meetings, fundraisers, and events.
  • Forged and maintained strong relationships with the principal and key guest speaker during events.

Rose Bowl Float Assembly

Rose Bowl (Volunteer)
Pasadena, CA
12.2020 - 12.2020
  • Participated in team-building exercises to strengthen relationships among volunteers in the creation of the Rose Bowl Float.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Offered support and assistance to community members.
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.

Education

BBA - Business Administration

University of Southern California
Los Angeles
05-2026

Skills

  • Microsoft Word
  • Microsoft Excel
  • Call handling
  • Customer Service
  • Service desk support
  • Help Desk Support
  • Call Management
  • Reliability
  • Time Management
  • Interpersonal Communication
  • Decision-Making
  • Task Prioritization
  • Teamwork and Collaboration
  • Relationship Building

Affiliations

  • Trojan Investment Society Member
  • USC ASA Member
  • AAU Basketball Player

Accomplishments

  • CSF Honors Graduate
  • SMU Scholars Student
  • SMU Honor Roll 2022-23

Certification

  • Google Ads Certification

Languages

Armenian
Professional

Timeline

Help Desk Intern

ATC Brokers
06.2024 - 07.2024

Basketball Camp Coach

Homenetmen Ararat (Volunteer)
01.2021 - 01.2024

Rose Bowl Float Assembly

Rose Bowl (Volunteer)
12.2020 - 12.2020

Vice President of LCHS Armenian Club

La Canada High School
08.2020 - 05.2022

BBA - Business Administration

University of Southern California

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Shant Manoukian