Shant Terzian
Pasadena,CA
Summary
Full time student committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
TwinPeaks Online
01.2023 - 08.2024
- Managed customer inquiries and provided detailed product information to ensure customer satisfaction.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and courtesy.
- Assisted in thecreation and implementation of customer service protocols to enhance team efficiency.
- Supported internal teams by relaying customer feedback to improve business strategies and product offerings.
- Contributed to the preparation of customer service training materials and presentations.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
Undergraduate Research Assistant
Cal State LA
08.2022 - 05.2023
- Collaborated with Dr. Momand on a biology research project, utilizing computer-based tools and data analysis techniques.
- Conducted thorough literature reviews and collected research data, employing computer software for data organization.
- Assisted in developing research methods and contributed to preparing reports and presentations summarizing research findings.
- Enhanced problem-solving skills through hands-on experience with computer applications in a research setting
Education
Biology -
California State University Los Angeles
Los Angeles, CA05.2025
Skills
- Analytical Thinking
- Quantitative and Qualitative Analysis
- Data Analysis and Synthesizing
- Customer Service
- Database Management
- Quick Learner
Languages
Armenian
English
Timeline
Customer Service Representative
TwinPeaks Online
01.2023 - 08.2024
Undergraduate Research Assistant
Cal State LA
08.2022 - 05.2023
Biology -
California State University Los Angeles
Similar Profiles
Ivan M. KaminskyIvan M. Kaminsky
ADJUNCT COLLEGE INSTRUCTOR at Maricopa County Community College District, Colorado Technical University Online, Northern Arizona University OnlineADJUNCT COLLEGE INSTRUCTOR at Maricopa County Community College District, Colorado Technical University Online, Northern Arizona University Online
Karan KambleKaran Kamble
Computer Operater at Online Application Online Productivity ToolComputer Operater at Online Application Online Productivity Tool
Lien BachLien Bach
Retail Sale at Online Sales Manager, Personal Online StoreRetail Sale at Online Sales Manager, Personal Online Store
Kenneth BitangaKenneth Bitanga
Line Cook at SLS Hotel, a Luxury Collection Hotel, Beverly HillsLine Cook at SLS Hotel, a Luxury Collection Hotel, Beverly Hills
Rani DeMesme-AndersRani DeMesme-Anders
Lead Fundraising Strategist at The Change Up Group (Consulting Firm)Lead Fundraising Strategist at The Change Up Group (Consulting Firm)