Shanta Ball
Country Club Hills,IL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Dean's Assistant
Park Forest-Chicago Heights School District 163
Park Forest , Illinois
10.2024 - Current
- Prepared and organized documents for the Dean's office.
- Assisted with special projects, such as planning events and coordinating travel arrangements.
- Created reports to track departmental budgets and expenditures.
- Attended meetings on behalf of the Dean and prepared meeting minutes.
- Answered phone calls and emails from faculty, staff, students, parents, alumni, and other stakeholders related to the Dean's office.
- Organized data entry into spreadsheets for various departments within the school.
- Greeted visitors who came to meet with the dean or other staff members.
Remote Customer Service Agent
PCG Consulting
Chicago , IL
03.2021 - 04.2022
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Processing unemployment claims, certifications, and payments
- Provided customer service and helps resolves issues by offering solutions or transferring to correct departments with available options.
- Ensures that appropriate changes were made to resolve customers problems.
Office Data Entry Clerk
Expeditors International
Joliet , Illinois
09.2019 - 01.2021
- Added documents to file records and created new records to support filing needs.
- Created spreadsheets for shipping
- Knowledge of international shipment
- Scanned documents and saved in database to keep records of essential organizational information.
- Basic Excel & Microsoft Word
Warehouse Associate
Amazon Fulfillment Center MDW7
Monee , IL
08.2016 - 08.2019
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
Credit and Collection Analyst
Comcast
Chicago , IL
11.2013 - 08.2016
- Contacted customers with delinquent accounts to attempt to determine reasons for overdue payment made arrangements for debt repayment.
- Establish repayment schedule based on customers financial situations
- Kept up to date on working applicable state and federal laws regulating collection activities.
- Performed a variety of clerical and entry-level bookkeeping and accounting tasks.
Customer Service Representative
IBQU
Chicago , IL
02.2012 - 10.2013
- Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare.
- Promote cost effective outcomes and improve program/operational efficiency involving critical issues.
- Supports comprehensive coordination of medical services including intake screening and referrals to Aetna Medical Service Programs
- Utilize eTUMS and other Aetna Systems (QNTX, PROFAX,PROFAT, and milliman criteria) to build.
- research and enter members information, approve services that do not require medical review in accordance with the benefit plan.
Customer Service Representative
Cigna
Oak Brook , IL
03.2010 - 03.2011
- Answered questions and resolved issues based on phone calls/ letters from members, providers and plan sponsors.
- Documented and tracked contact with members, providers and plan sponsors.
- Explained member rights and responsibilities
- Performed review of member's claim history to ensure accurate tracking of benefit maximums and/or coinsurance or deductibles
- Processed and paid medical claims and verified billable CPT codes.
Education
BBA - Business Administration
Southern New Hampshire University
Hooksett, NH05-2026
High School Diploma -
Bloom Trail High School
Steger, ILNo Degree -
South Suburban College of Cook County
South Holland, ILSkills
- P>Order documentation
- P>Documentation and reporting
- P>Sales expertise
- P>Outstanding communication skills
- P>Shipping procedures understanding
- P>Microsoft Office Suite proficiency
- Meeting planning
- Document Preparation
- Customer Service
- Clerical Support
- Event Coordination
- Prioritization
Additional Information
References:
Deta Maxwell
Blue Island Il, 60471
(773)968-6633
Nedra Stone
Park Forest Il, 60411
(708)677- 7192
Keyanna Travis
Merrillville Indiana, 46410
(708)250-9355
Timeline
Dean's Assistant
Park Forest-Chicago Heights School District 163
10.2024 - Current
Remote Customer Service Agent
PCG Consulting
03.2021 - 04.2022
Office Data Entry Clerk
Expeditors International
09.2019 - 01.2021
Warehouse Associate
Amazon Fulfillment Center MDW7
08.2016 - 08.2019
Credit and Collection Analyst
Comcast
11.2013 - 08.2016
Customer Service Representative
IBQU
02.2012 - 10.2013
Customer Service Representative
Cigna
03.2010 - 03.2011
BBA - Business Administration
Southern New Hampshire University
High School Diploma -
Bloom Trail High School
No Degree -
South Suburban College of Cook County
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