Shanta Barnes

Tech/Sales/Leadership

• Utilized my technical expertise to conduct diagnostic procedures to determine the root cause of technical problems and provide accurate repair recommendations allowing me to build relationships with customers and small business owners
• Submitted and cleared service tickets for equipment maintenance and technicians to repair damaged goods and electrical maintenance while working as dispatch for on road technicians.
• Engaged/Lead weekly meetings and conference calls to ensure all policies, safety procedures and technology is updated and being followed to drive sales and productivity using a multi-screen hardware setup.
• Generated reports on Microsoft Excel and Powerpoint to analyze data on competitor strategies, target markets and demographics while optimizing website sales and educating previous generations on the future of technology.
• Earned and maintained 4/436 stat ranking for 365 calender days placing me in the top 1%
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• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Finalized daily logs on schedule to update internal records and uphold DOT requirements.
• Assisted disable customers with securing straps with new technology allowing faster loading and unloading of wheelchairs and powered equipment.
• Provided information to passengers about schedules, routes and the future of electric transportation

• Researched new tools and technologies for potential use by quality assurance team.
• Analyzed and tested different builds to identify, trace and help resolve bugs.Created testing protocols to be used across product lines.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Provided training to over 150 onboarding team members in a single group.
• Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
• Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.