Shanta Blight
Burtonsville,MD
Summary
Dynamic professional with extensive experience in event planning and customer service, notably as an Event Manager at Grand Occasions. Proven ability in staff training and cash handling, leading teams to exceed expectations. Recognized for implementing effective systems that enhance operational efficiency and improve client satisfaction.
Overview
16
16
years of professional experience
Work History
Lead Cashier
Aldi
Silver Spring, MD
02.2023 - 11.2024
- Providing excellent customer service and assisting shoppers
- Processing customer purchases, handling cash and credit transactions
- Stocking shelves and merchandise displays and organizing new inventory
- Performing general cleaning duties
Event Manager
Grand Occasions
03.2023 - 08.2024
- Planned and executed corporate events, including conferences, seminars, and product launches
- Coordinated with vendors and suppliers to negotiate contracts and secure necessary resources for successful event execution
- Led a team 20+ event staff members in delivering exceptional customer service throughout the planning and execution phases
- Coordinated entertainment bookings such as live bands, DJs or performers aligning their schedules with the overall event program
Housekeeping Supervisor
Five Star Senior Living
, MD
02.2020 - 03.2022
- Manages housekeeping associates
- Assigned Housekeepers to specific daily tasks and assignments
- Carried out supervisory responsibilities in accordance with company policies and by-laws
- Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work schedules; yearly review performance appraisal
- Addressing complaints and resolving problems
- Consistently and genuinely demonstrates the principles of Service, Teamwork, Action, Reputation and Success in all activities and interactions
- Maintains a safe, clean and sanitary environment for the community, residents, family, visitors and associates
- Assists in the oversight of the efficient operations of the laundry, housekeeping and janitorial services
- Participates in new associate orientation training as requested
- Orders and maintains an inventory of supplies and equipment used by the Department and within the guidelines of the budget
- Contribute to marketing efforts through appropriate interactions with prospective residents and guests
- Participates and attends all in-service training and education programs as scheduled
Housekeeping Supervisor
Canopy Hilton
10.2018 - 05.2020
- Assign Guest Rooms and Common Areas to Housekeeping Staff
- Inspect Rooms and Common Areas for Cleanliness
- Hire, Train, and Educate staff on hotel policies
- Order Cleaning Supplies
- Create Employee Schedules
- Give Regular Reports to Senior Hotel Management
- Inventories stock to ensure adequate supplies
- Evaluates records to forecast department personnel requirements
- Makes recommendations to improve service and ensure more efficient operation
Admission Coordinator
Bethesda Health & Rehabilitation
08.2013 - 05.2018
- Introduced a patient care system which resulted in the overall growth of the healthcare facility
- Devised and implemented a new communication system to help educate patients and their families about the facility's services and other issues
- Coordinated resident/patient referral and approval process
- Conducted tours of the facility with potential residents/patients and their family members
- Establish and maintain 80% conversation ratio of tours to admissions
- Ensured level of care approval obtained as indicated and / or COBRA screen (PASSAR, MIMR) is completed
- Tracked pre-admission referral activity daily/ weekly provided weekly reports to department heads
- Help the facility move from a one star to a three star with providing excellent customer services and ensuring we followed state compliance
- Assists the Director of Care transition with arrangements and confirmation of all admissions
- Notifies Departments of anticipated admission
Front Office Manager
Choice Hotels
03.2009 - 09.2013
- Accommodated hotel patrons by registering and assigned room to guests; issued room keys; transmitted and received messages; kept records of occupied rooms, guest's accounts, and other hotel accounts; made and confirmed reservations; and presented statements to and collected payments from departing/arriving guests
- Coordinated room status with housekeeping staff
- Assisted breakfast staff with setting up the breakfast area
- Coordinated with all departments concerned to maintain front office functions properly
- Promoted and maintained good public relations
Education
Certification - Medical Assistant
TESST
Beltsville, MD02-2009
Ass. - Entrepreneurship
Montgomery Community College
Skills
- Cash handling
- Point of sale systems
- Inventory management
- Visual merchandising
- Customer service
- Event planning
- Staff training
Timeline
Event Manager
Grand Occasions
03.2023 - 08.2024
Lead Cashier
Aldi
02.2023 - 11.2024
Housekeeping Supervisor
Five Star Senior Living
02.2020 - 03.2022
Housekeeping Supervisor
Canopy Hilton
10.2018 - 05.2020
Admission Coordinator
Bethesda Health & Rehabilitation
08.2013 - 05.2018
Front Office Manager
Choice Hotels
03.2009 - 09.2013
Certification - Medical Assistant
TESST
Ass. - Entrepreneurship
Montgomery Community College
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