Shanta Burton
Indianapolis,IN
Summary
Dynamic sales professional with a proven track record at Allstate, consistently exceeding targets through excellent sales techniques and customized solutions. Skilled in negotiation and relationship-building, I enhance customer loyalty while driving revenue growth. Adept at leveraging sales enablement support to deliver exceptional results and foster client satisfaction.
Overview
2027
2027
years of professional experience
Work History
Client Care Specialist
WCA
- Delivered exceptional client support by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance service delivery and improve client satisfaction.
- Maintained accurate records of client interactions and transactions using CRM systems.
- Assisted in onboarding new clients, ensuring a smooth transition and understanding of services.
- Provided feedback on client concerns to improve product offerings and service processes.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Liaised between internal departments to facilitate prompt resolution of complex cases, resulting in satisfied clients who appreciated the extra effort put forth on their behalf.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
- Interacted with team members across departments to research and resolve customer issues.
Customer Success Representative
Lowes Distribution Center
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with product inquiries, ensuring accurate information and timely responses.
- Collaborated with team members to resolve customer issues, enhancing overall satisfaction levels.
- Utilized CRM software to track customer interactions and ensure follow-up on unresolved issues.
- Analyzed customer feedback to identify trends and recommend actionable improvements.
- Maintained up-to-date knowledge of products and services to provide informed assistance to customers.
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Sales
Allstate
10.2025 - Current
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Exceeded sales targets consistently by developing customized sales strategies tailored to individual client needs.
- Increased sales by developing and implementing effective sales strategies.
- Developed customized insurance solutions to meet clients' specific needs.
- Built strong relationships with clients to enhance customer loyalty and retention.
- Collaborated with underwriters to assess risks and determine policy terms.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Generated quotes and proposals for clients to match individual needs.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Negotiated favorable terms for clients with carriers while maintaining strict adherence to underwriting guidelines.
- Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.
Education
High School Diploma - Fundamentals of IT
Galvanize Guild Education
Indianapolis, INHigh School Diploma - OPACT
Indypendence Job Corp
Indianapolis, INSkills
- Sales enablement support
- Excellent sales techniques
- Policy sales
- Sales incentives
- Sales negotiation techniques
- Sales development
- Negotiate sales
- Online sales support
- Direct sales
- Sales closing
- Meeting sales targets
Timeline
Sales
Allstate
10.2025 - Current
Client Care Specialist
WCA
Customer Success Representative
Lowes Distribution Center
High School Diploma - Fundamentals of IT
Galvanize Guild Education
High School Diploma - OPACT
Indypendence Job Corp