Shanta Carrothers
Azle,TX
Summary
Highly motivated Customer Service Representative with over 5 years of experience in delivering service excellence. Proven ability to multitask in fast-paced environments while maintaining accuracy and attention to detail.
Overview
11
11
years of professional experience
Work History
TEAM LEAD
Walmart
07.2021 - Current
- Resolve issues and troubleshooting any technical problems.
- Process orders, transactions and proactivecustomeroutreach. Provide information about company's offerings and special promotions.
- Track key performance indicators (KPIs) and metrics.
- Lead by example and inspire team members to achieve their best.
ORDER FILLER
Aerotek
11.2019 - 07.2021
- Assured quality for a variety of products
- Ensure order accuracy and product quality to meet customer expectations.
- Accurately record order details and maintain proper documentation for each order filled.
- Properly packed products and test results in containers, ensuring they're secure for safe transport.
OPERATIONS TECHNICIAN
Adient(Chrysler)
03.2017 - 11.2019
- Completed periodic machine tool preventative maintenance to ensure machine availability and reliable performance.
- Perform various essential manufacturing procedures such as; 5S, GMP, CAM, ERP, SOP, CMM, CAPA, ECN, DCR, OEE, ECR, CAR, PLC
- Maintain the equipment by Total Preventative Maintenance (T.P.M.) standards, assist with scheduling monthly TPM activities, find abnormal machine problems, identify and adjust the machine to correct using root cause analysis and assisting with production needs as necessary.
- Perform various production oriented tasks such as; product assembly while using various hand and power tools, machining, tool grinding, coil assembly, fabric design.
- Possess knowledge of standard measuring equipment such as micrometers, calipers, plug/thread gauges blueprint reading.
- Perform various inspections during the assembly and sub-assembly process to ensure product meets customer specifications.
EXECUTIVE PERSONAL ASSISTANT
B.H.U.R. INC
10.2013 - 03.2017
- Reviewed and processed purchase orders daily via phone, fax and multiple email accounts
Education
Introduction to Trades -
South Suburban
01.2015
General Studies -
Lakeland College
01.2013
GED -
College of Lake County
01.2002
Skills
- Teamwork oriented
- Impeccable interpersonal, time management, problem-solving and organizational skills
- Analytical and critical thinking
- Familiar with many Microsoft Office Programs and Office equipment
- Excellent research abilities
- Quick learner with a friendly personality
Timeline
TEAM LEAD
Walmart
07.2021 - Current
ORDER FILLER
Aerotek
11.2019 - 07.2021
OPERATIONS TECHNICIAN
Adient(Chrysler)
03.2017 - 11.2019
EXECUTIVE PERSONAL ASSISTANT
B.H.U.R. INC
10.2013 - 03.2017
Introduction to Trades -
South Suburban
General Studies -
Lakeland College
GED -
College of Lake County