Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanta Daniels

Columbia,SC

Summary

Dependable Receiving Associate with 1 years of experience. Consistently completes tasks quickly with exceptional eye for detail and commitment to taking initiative. Successful at monitoring products for quality and following directions. Enthusiastic Receiving Clerk willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Highly organized Receiving Clerk with dedication to promoting productivity. Highly familiar with professional shipment processes with 1 years of experience. Proficient in technical writing, recordkeeping and interdepartmental coordination. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Receiving Clerk

Lowe's
07.2023 - Current
  • Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
  • Streamlined the receiving process for improved efficiency and time management in the workplace.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Maintained accurate inventory records through diligent data entry, updating, and filing.
  • Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.
  • Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
  • Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
  • Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
  • Contributed to the company''s sustainability efforts by recycling shipping materials and properly disposing of waste during the receiving process.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Regularly reviewed invoices and double-checked orders.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.

Head Cashier

Lowe's
11.2022 - 07.2023
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Assistant Customer Service Manager

Food Lion
04.2022 - 10.2022
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
  • Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.

Customer Service Leader

Lowe's
04.2019 - 04.2022
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Streamlined call center operations for increased efficiency through effective team leadership and training initiatives.
  • Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
  • Implemented new processes to improve response times, resulting in higher rates of resolved customer inquiries.

Private Caregiver

Pierre DeLucy
03.2012 - 09.2019
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities for improved quality of life.
  • Developed personalized care plans to address individual needs and goals.
  • Collaborated with healthcare professionals to ensure optimal patient outcomes.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
  • Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.

Education

High School Diploma -

A.C. Flora High School
Columbia, SC

Biology

Gallaudet University
Washington, DC

Skills

  • Shipping and receiving
  • Material Handling
  • Loading and unloading
  • Workplace Cleanliness
  • Records Management
  • Shipment Tracking
  • Invoice reconciliation
  • Merchandise staging
  • Warehouse Safety
  • Interpersonal Skills
  • Attention to Detail
  • Warehouse Software Systems
  • Shipment Inspection

Timeline

Receiving Clerk

Lowe's
07.2023 - Current

Head Cashier

Lowe's
11.2022 - 07.2023

Assistant Customer Service Manager

Food Lion
04.2022 - 10.2022

Customer Service Leader

Lowe's
04.2019 - 04.2022

Private Caregiver

Pierre DeLucy
03.2012 - 09.2019

High School Diploma -

A.C. Flora High School

Biology

Gallaudet University

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Shanta Daniels