Shanta Ervin

• Achieved high patient satisfaction ratings through excellent bedside manner, empathetic communication, and prompt response to concerns.
• Enhanced interdisciplinary collaboration for better patient management, working closely with cardiologists, nurses, and support staff.
• Collaborated with other healthcare professionals to develop comprehensive treatment plans tailored to individual patients'' needs and preferences.
• Coordinate and prepare a variety of correspondence such as: report, forms, labs, patient wristbands, new patient chart etc
• Manage patient chart, assure all that information is collected in details are accurate such as current lab demographics Etc.
• Provides supportive physicians temperament processes, empresses to ensure processing of work including but not limited to time of service, scheduling, referrals management pre-registration.
• Schedule any consult needed prior to surgery surgery such as cardiac surgery clearance determine if the insurance authorized clearance for procedures

• Assist in the preparation and compilation of monthly OR and/or schedule metrics reports.

• Other tasks as assigned.

• Improved patient outcomes by implementing evidence-based surgical techniques and protocols in cardiac procedures.
• Reduced post-operative complications with meticulous attention to detail during surgeries and thorough post-surgical care plans.
• Streamlined the preoperative assessment process to minimize delays and enhance surgical efficiency.

• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Prepare admissions to the OR (operating room), bed assignment for patients including blood bank information
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained office supplies inventory by checking stock and ordering new supplies.

• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.