Shanta Green
Dallas,TX
Summary
Corporate training specialist with strong commitment to delivering impactful learning experiences. Adept at fostering team collaboration and driving performance improvements. Skilled in curriculum development, public speaking, and utilizing innovative training methods. Reliable and adaptable, consistently meeting evolving organizational needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
IKS Health
01.2024 - Current
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored and coached 25 agents on QA topics and strategies.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Completed payroll accurately and timely to meet employee expectations.
Corporate Trainer
Credit Management
10.2022 - 01.2024
- Trained and mentored 10-30 new personnel hired to fulfill various roles, onsite and virtual.
- Maintained records on attendance and participation.
- Improved employee retention rates with ongoing professional development opportunities.
- Monitored employee progress and gave feedback to management and additional training requirements.
Collection Supervisor
Credit Management
01.2017 - 10.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Conducted regular progress reviews with individual team members to identify areas for improvement.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Completed bi-weekly payroll for 10-25 employees
Collection Agent
Credit Management
05.2011 - 01.2017
- Worked in call center environment handling manual and automatically dialed inbound & outbound calls.
- Identified and contacted customers with overdue accounts to address payment status.
- Maintained high volume of over 100 calls per day and met demands of busy and productive group.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Processed payments and applied to customer balances.
Education
High School Diploma -
Sam Houston
Arlington, TX05.2004
Skills
- Problem-solving abilities
- Learning Management Systems
- Training facilitation
- Performance Metrics
- Key Performance Indicators
- Recruitment
- Reliability
- Communication Skills
- Training and Development
Certification
Supervisor Skills & Leadership Development Course
Timeline
Supervisor of Operations
IKS Health
01.2024 - Current
Corporate Trainer
Credit Management
10.2022 - 01.2024
Collection Supervisor
Credit Management
01.2017 - 10.2022
Collection Agent
Credit Management
05.2011 - 01.2017
Supervisor Skills & Leadership Development Course
High School Diploma -
Sam Houston
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