Shanta Hardy
Chicago,IL
Summary
With my extensive work history, I have become a detail-oriented and highly organized professional with extensive experience in administrative roles across various sectors. Adept at record keeping, including medical and confidential information management, with a proven track record in maintaining accuracy and compliance with privacy regulations. I am experienced in handling patient access and medical records, ensuring the efficient processing of information and adherence to legal standards. I have Demonstrated success as an Assistant Store Manager, skilled in inventory management, staff supervision, and customer service, complemented by a solid background in medical assistance.
Overview
13
13
years of professional experience
Work History
Attendance Clerk
Glenbard South High School
Glen Ellyn, IL
12.2022 - Current
- Maintain accurate daily records of student or employee attendance, including tardiness and absences.
- Prepare and file necessary documentation for excused absences, medical leaves, or other special circumstances.
- Utilize and manage attendance tracking software or systems, ensuring functionality and accuracy.
Assistant Store Manager
Dunkin Donuts & Baskin Robbins
Highland , Indiana
10.2019 - 11.2022
- Ensure high levels of customer satisfaction by addressing complaints, resolving issues, and providing exceptional service.
- Oversee and coordinate the activities of store employees, including scheduling, training, and performance evaluations.
- Address and resolve operational issues, customer concerns, and employee conflicts in a timely and effective manner.
Release of Information Specialist
Ciox Healthcare
Chicago, IL
04.2019 - 06.2019
- Process and manage requests for medical or confidential information from authorized individuals or entities, ensuring compliance with privacy laws and regulations (e.g., HIPAA).
- Review and verify documentation to ensure that requests are valid and that information is released in accordance with applicable laws and organizational policies.
- Implement and monitor procedures to protect the confidentiality and integrity of released information.
Release of Information Specialist
Iron Mountain Records Management
Hanover Park, IL
10.2016 - 10.2018
- Process and manage requests for medical or confidential information from authorized individuals or entities, ensuring compliance with privacy laws and regulations (e.g., HIPAA).
- Review and verify documentation to ensure that requests are valid and that information is released in accordance with applicable laws and organizational policies.
- Implement and monitor procedures to protect the confidentiality and integrity of released information.
Release of Information Specialist (Temporary)
Advanced Resources
Chicago, IL
09.2015 - 08.2016
- Process and manage requests for medical or confidential information from authorized individuals or entities, ensuring compliance with privacy laws and regulations (e.g., HIPAA).
- Review and verify documentation to ensure that requests are valid and that information is released in accordance with applicable laws and organizational policies.
- Implement and monitor procedures to protect the confidentiality and integrity of released information.
Medical Records Representative
Illinois Masonic Medical Center
Chicago, IL
06.2011 - 12.2011
- Organize, maintain, and update patient medical records, ensuring accuracy, completeness, and confidentiality.
- Accurately enter patient information, treatment details, and other relevant data into electronic health record (EHR) systems or paper files.
- Retrieve and provide medical records as requested by authorized individuals, including healthcare providers, insurance companies, and patients.
- Ensure adherence to privacy regulations (e.g., HIPAA) and organizational policies regarding the handling and release of medical records.
- Assist patients with requests for their medical records, explaining procedures and ensuring proper authorization is obtained.
- Implement and monitor security measures to protect patient information from unauthorized access or breaches.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Triton College
River Grove, IL09-2026
Associate of Applied Science - Medical Assistant
Everest College - Chicago
Chicago, IL09-2015
Skills
Acquired Clinical Skills
- Medical Terminology EKG
- Universal Safety Precautions Patient Preparation
- Vital Signs (temp, pulse, Respiration, BP)
- Venipucture Injections
- Various Lab Venipuncture skills
Acquired Administrative Skills
- Appointment Scheduling w/ Microsoft Office
- Organizing of Recordkeeping
- Front Desk Reception w/ Patient Care
- CPT & ICD-9 Coding Insurance Verification
- Insurance Verification
Timeline
Attendance Clerk
Glenbard South High School
12.2022 - Current
Assistant Store Manager
Dunkin Donuts & Baskin Robbins
10.2019 - 11.2022
Release of Information Specialist
Ciox Healthcare
04.2019 - 06.2019
Release of Information Specialist
Iron Mountain Records Management
10.2016 - 10.2018
Release of Information Specialist (Temporary)
Advanced Resources
09.2015 - 08.2016
Medical Records Representative
Illinois Masonic Medical Center
06.2011 - 12.2011
Associate of Applied Science - Diagnostic Medical Sonography
Triton College
Associate of Applied Science - Medical Assistant
Everest College - Chicago
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