Summary
Work History
Overview
Education
Skills
Qualifications
Timeline
Generic
Shanta Jordan

Shanta Jordan

Project Coordinator
Charlotte,NC

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Work History

Scoping Analyst

Mastec Network Solutions
08.2018 - 07.2025
  • NexysOne, IWM, LEVO-UI, Talonview, Trackio, AutoForms, ESDT Portal
  • Excel spreadsheet, Video closeout audits, monitoring project as it progresses
  • Maintaining and updating company database, RFDS, NSB, Radios, Antennas

Patient Case Coordinator

Talent Bridge/Amerisource Lash Group
10.2017 - 08.2018
  • Advance customer service experience
  • Productive internal/external working relationships
  • General knowledge of the healthcare industry

Apheresis Tele recruiter I

American Red Cross
10.2015 - 06.2017
  • Schedule blood donors by phoning individuals to make donation appointments
  • Provide advance services to patients
  • Interact in a positive, proactive, and customer-focused manner always

Finance Specialist

Sprint Finance/IQOR
03.2007 - 03.2015
  • Inbound calls, help customers with any billing issues
  • Network system skills: basic troubleshooting (software and hardware update)
  • Navigating multiple computer screens and programs while interacting with customer

Overview

18
18
years of professional experience

Education

High School Diploma -

Key West
Key West, FL
01.1999

Certification - Office Information Systems

Charlotte, NC
01.2006

Skills

  • Trend forecasting
  • BI dashboards
  • KPI analysis
  • Process enhancement

Qualifications

  • Twenty-five years of customer service experience, strong verbal communication skills
  • Seventeen years call center experience, Work from home, MS Office, Excel, Word
  • Excellent administrative skills, Ability to work professional manner
  • Navigate multiple computer screens, Strong attention to details

Timeline

Scoping Analyst

Mastec Network Solutions
08.2018 - 07.2025

Patient Case Coordinator

Talent Bridge/Amerisource Lash Group
10.2017 - 08.2018

Apheresis Tele recruiter I

American Red Cross
10.2015 - 06.2017

Finance Specialist

Sprint Finance/IQOR
03.2007 - 03.2015

Certification - Office Information Systems

High School Diploma -

Key West
Shanta JordanProject Coordinator