Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanta McDaniel

Columbus,GA

Summary

Accomplished in enhancing customer satisfaction and streamlining data processes, I leveraged attention to detail and professional maturity at ANTHEM Health Services to resolve conflicts and manage data with unparalleled accuracy. My expertise in data entry and customer service significantly contributed to operational efficiency and customer loyalty.

Overview

17
17
years of professional experience

Work History

Data Entry Clerk

AFLAC
06.2021 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Data Entry Clerk

Excela Technologies
02.2015 - 05.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.

Cashier

Forest Road Package Store
08.2014 - 02.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service Representative

ANTHEM Health Services
07.2013 - 03.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Food Service Worker

Green Island Country Club
12.2012 - 06.2013
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Catering Assistant

Green Island Country Club
09.2007 - 12.2012
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.

Education

High School Diploma -

George Washington Carver High School
Columbus, GA
06-1989

Skills

  • Data entry
  • Attention to deta
  • Attention to detail
  • Data accuracy
  • Time management
  • Fast typing speed
  • Independent worker
  • Professional and mature

Timeline

Data Entry Clerk

AFLAC
06.2021 - Current

Data Entry Clerk

Excela Technologies
02.2015 - 05.2021

Cashier

Forest Road Package Store
08.2014 - 02.2015

Customer Service Representative

ANTHEM Health Services
07.2013 - 03.2014

Food Service Worker

Green Island Country Club
12.2012 - 06.2013

Catering Assistant

Green Island Country Club
09.2007 - 12.2012

High School Diploma -

George Washington Carver High School

Similar Profiles

CREATE PROFILE
Shanta McDaniel