Shanta Nichols
Summary
Professional patient services leader with comprehensive experience in healthcare settings. Skilled in managing patient relations, optimizing service delivery, and leading teams to achieve high performance. Strong focus on collaboration, adaptability, and reliable support for both staff and patients. Expertise in communication, conflict resolution, and process improvement ensures exceptional patient care and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative Team Lead/Preceptor
Specialty Physicians Of Illinois
10.2022 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used EPICSoftware to schedule appointments.
- Balanced deposits and credit card payments each day.
- Managed a team of Patient Service Representatives, providing guidance, support.
- Provided comprehensive training to new team members.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Agent
Insight Global / Illinois Department Of Security
01.2021 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
Teacher
ABC DAYCARE
05.2016 - 04.2020
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Completed daily reports, meal count sheets and attendance logs.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Education
Associate of Arts - Early Childhood Education
City Colleges of Chicago-Olive-Harvey College
Chicago, IL06.2017
A.A - Medical Administrative Assistant
Everest College - Chicago
Chicago, IL11.2007
Skills
- Upbeat and Positive Personality
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Administrative and Office Support
- Appointment scheduling
- Patient registration
- Insurance verification
- Customer service
- Problem-solving
- Privacy compliance
- Friendly and outgoing
- Team leadership
Certification
- Typing speed 35/40wpm
- CPR/ First Aide 2023
- Basic Office Skills with excellent phone etiquette
- Team Lead/Preceptor
- Outstanding Google Reviews
Timeline
Patient Service Representative Team Lead/Preceptor
Specialty Physicians Of Illinois
10.2022 - Current
Customer Service Agent
Insight Global / Illinois Department Of Security
01.2021 - 11.2021
Teacher
ABC DAYCARE
05.2016 - 04.2020
A.A - Medical Administrative Assistant
Everest College - Chicago
Associate of Arts - Early Childhood Education
City Colleges of Chicago-Olive-Harvey College
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