Shanta Pfister
Seattle
Summary
Experienced in leading teams and driving operational efficiency, with a proven track record in implementing strategic initiatives to enhance productivity and foster growth. Utilizes strong leadership and communication skills to facilitate team collaboration and achieve organizational goals. Qualified professional seeking a position to drive success and make a positive impact.
Overview
11
11
years of professional experience
Work History
Senior Manager, Global Medical Affairs Strategy & Operations - Congress Lead
BioMarin Pharmaceutical Inc.
San Rafael, CA
09.2024 - Current
- Identified operational inefficiencies through collaboration with field teams and proposed scalable solutions to improve Global Congress strategies and execution
- Led cross-functional teams to enhance operational efficiency and drive process improvements
- Oversaw and coordinated field congress planning for Global priority congresses, aligning cross-functional teams and ensuring seamless execution
- Partnered with key stakeholders to build data driven dashboards and analytical tools, including the capture and analysis of initiative-specific metrics
- Developed and implemented strategic initiatives to align departmental goals with organizational objectives
Senior Manager, Global Medical Affairs Strategy & Operations - US Region
BioMarin Pharmaceutical Inc.
San Rafael, CA
08.2022 - 09.2024
- Led cross-functional teams to optimize operational processes and drive strategic initiatives
- Responsible for US Medical Annual Operating Budget and fiscal responsibility of initiatives, approximately $3M
- Oversaw the preparation, approval, and organization of field materials to support medical plan initiatives, ensuring compliance and readiness for deployment
- Set the current standard for project management and support of field projects such as ad-boards, congress activities and pre-launch initiatives, driving operational excellence and timely delivery
- Built and maintained US Regional dashboard highlighting key insights empowering leadership to adjust strategy
- Designed and executed comprehensive new hire training programs for US Medical Team, ensuring seamless onboarding and therapeutic certification
Manager, Global Medical Affairs - Medical Information Operations
BioMarin Pharmaceutical Inc.
San Rafael, CA
06.2021 - 08.2022
- Developed and implemented process improvements that streamlined workflows and improved
- Facilitated training sessions to elevate team capabilities in project execution and client engagement
- Oversaw budget management, ensuring resource allocation aligned with departmental goals and initiatives
- Developed and tracked progress against Medical Information training, systems and regulatory labeling ensuring compliant audits
Executive Coordinator – Supporting GMAF Executive Directors and Teams for Scientific Communications, Global Medical Information, Epidemiology & Real-World Evidence and Strategy, Scientific Collaborations & Policy (SSCP)
BioMarin Pharmaceutical Inc.
San Rafael, CA
04.2020 - 06.2021
- Led the QC process for Scientific Communications O365 folders, including developing operational organization based on team and user needs as well as creating procedure materials and training of stakeholders
- Worked with Regulatory partners and external vendor to audit label distribution in IRMS, ensuring the most updated information was available
- Cross-functional liaison for Scientific Communications and Medical Information congress operation deliverables including tracking insights and participation, monitoring submission timelines, creating and organizing materials
- Responsible for operational facilitation of meetings, including creating agendas, gathering and distribution of resources and close out of action items or next steps
- Supported onboarding of new team members, including facilitating department meet & greets, navigating company intranet and resources
- Created and managed BioWeb intranet pages for Scientific Communications team
Store Operations Project Leader
Restoration Hardware (RH)
Corte Madera, CA
10.2016 - 03.2020
- Fostering alignment between field leadership and Home Office project teams, resulting in increased adoption of new programs by store teams
- Mentored and coached less tenured project leaders, improving on-boarding process and ramp timeline for team projects
- Responsible for inventory accuracy, training and continued education
- Swatch program oversight including planning and forecasting inventory levels, allocation structure, visuals and mapping
- Determined safety and security opportunities; identified and executed projects while partnering with cross-functional teams
- Worked with field to identify CRM (Salesforce) improvements and oversaw updated customization and relaunch
- Recreated Store Operations Manual to include current and future business model needs in a user interactive format
- Conduit between merchant teams, senior leadership and retail stores helping to prioritize company initiatives while streamlining workload and improving client experience
Store Leader - Multiple Locations
Serena & Lily
East Hampton, NY & San Francisco, CA
09.2014 - 10.2016
- Developed leadership bench strength in Hamptons and San Francisco teams to staff multiple locations
- Responsible for staffing and training teams for first two high profile locations – Westport, CT and Los Angeles, CA
- Partnered with Head of Stores, Inventory Control and Distribution partners to draft and finalize store expectations for maintaining accurate inventory
- Worked with Head of Stores and Head of Inventory Planning to develop and maintain optimal on-hand and replenishment levels for Hamptons store and warehouse
- Lead a project to reduce excess inventory in Hamptons warehouse, totaling 25 pallets of merchandise to return to DC. As project lead, was able to solidify partnerships with Inventory Control Coordinator, Director of Operations, Transportation Manager and Distribution team during this process
- Composed and maintained standard operating procedure binders throughout retail channel: Communications, Business Acumen, Store Operations, Estimate Follow-up and Floor Set
- Increased San Francisco Store top line sales and controlled expenses to return store to profitability within first two months of leadership; finished FY 2016 up 27% to plan
- Created business plan with Hampton’s team to drive foot traffic and increase top line sales. Combined with controlling expenses, returned store to profitability in first three months of leadership; finished FY 2015 up 7% to plan and Q1 2016 sales up 47% to plan, up 50% from prior year
Education
B.A. - Sociology, Minor in Athletic Training & Women’s Studies
University of San Francisco
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Project management
- Project planning and development
- Operational efficiency
- Training and mentoring
- Team building
- Creative problem solving
Timeline
Senior Manager, Global Medical Affairs Strategy & Operations - Congress Lead
BioMarin Pharmaceutical Inc.
09.2024 - Current
Senior Manager, Global Medical Affairs Strategy & Operations - US Region
BioMarin Pharmaceutical Inc.
08.2022 - 09.2024
Manager, Global Medical Affairs - Medical Information Operations
BioMarin Pharmaceutical Inc.
06.2021 - 08.2022
Executive Coordinator – Supporting GMAF Executive Directors and Teams for Scientific Communications, Global Medical Information, Epidemiology & Real-World Evidence and Strategy, Scientific Collaborations & Policy (SSCP)
BioMarin Pharmaceutical Inc.
04.2020 - 06.2021
Store Operations Project Leader
Restoration Hardware (RH)
10.2016 - 03.2020
Store Leader - Multiple Locations
Serena & Lily
09.2014 - 10.2016
B.A. - Sociology, Minor in Athletic Training & Women’s Studies
University of San Francisco
Hobbies and Interests
Volunteer youth basketball coach at YMCA, gathering with family and friends, and baking