Shanta Riggins

• Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
• Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
• Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
• Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
• Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.

• Review and accurately process claim edits in a system work queue.
• Accurately handle claim adjustments and coverage changes as needed.
• Review and process claim denials according to established processes.
• Process account adjustments and refunds as needed according to department policy and procedure.

Managed and maintained accurate filing system for all company documents, ensuring easy retrieval and organization
• Assisted in the coordination of office meetings, including scheduling, preparing agendas, and taking minutes
• Handled incoming and outgoing mail distribution, ensuring timely delivery to appropriate recipients
• Maintained inventory of office supplies and placed orders as needed to ensure smooth operations
• Performed data entry tasks with a high level of accuracy and attention to detail

Ensure that patient's medical records are updated.
- Schedule patients' appointment in accordance to physician's calendar.
- Answer phones, direct calls to relevant staff and take messages.
- Ensure accuracy and security of patients' records.

• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
• Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.