Shanta Strong

• Managed software and hardware issues for 30 + end-users.
• Experienced in supporting end user with routers, switches, wireless access points and network servers.
• Troubleshot failed drives, warnings and unscheduled reboots.
• Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
• Troubleshot failed drives, warnings and unscheduled reboots
• Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure
• Managed software and hardware issues for end-users
• Monitored network hardware operations to evaluate proper configuration
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes

Conduct comprehensive cybersecurity assessments to evaluate organization's current security posture.

• Identify vulnerabilities, weaknesses, and gaps in security controls across systems, networks, applications, and infrastructure.
• Perform risk assessments to prioritize security threats and recommend mitigation strategies .Provided cybersecurity awareness training and education to over 30 employees, executives, and other stakeholders.
• Promote culture of security awareness and compliance with organization.
• Develop and deliver security awareness materials, such as training modules, newsletters, and security tip