Summary
Overview
Work History
Education
Languages
Accomplishments & Experiences
Volunteer Experience
Certification
Accomplishments
Affiliations
Timeline
Generic

Shanta Thorpe

Schenectady,NY

Summary

Dedicated to effective leadership and communication. Advocate for integrity and authenticity. Personable, highly energetic, goal -driven, with excellent interpersonal critical thinking. Competent in applying policies fairly. Diligent in planing activities and de-escalating conflicts. Organized and motivated.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Residential Supervisor

Northern Rivers Family Services
Albany, NY
02.2018 - 12.2023
  • Provided leadership and supervision to residential staff, ensuring quality care for residents.
  • Conducted regular meetings with staff to discuss policies, procedures, and operational issues.
  • Monitored daily activities of residents and ensured safety protocols were met.
  • Performed administrative duties such as scheduling, payroll, budgeting, and record keeping.
  • Ensured compliance with all state regulations regarding residential services and documentation requirements.
  • Assisted in developing new programs for the facility's residents based on their needs.
  • Trained new employees on proper techniques for providing assistance to clients.
  • Created monthly reports detailing progress of individuals receiving services from the facility.
  • Maintained accurate records of daily attendance, medication administration, incident reports.
  • Provided guidance and support to residents by modeling appropriate behavior in a positive manner.
  • Organized recreational activities that promoted socialization among residents.
  • Responded promptly to any emergency situations that arose within the facility.
  • Implemented behavior management interventions as needed when working with challenging behaviors.
  • Investigated any complaints or concerns reported by staff or family members about resident care.
  • Encouraged self-advocacy among clients so they could make informed decisions about their own lives.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Developed and deepened relationships with residents and fellow staff.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Conducted rounds of rooms and buildings, unlocked windows, propped open doors and [Task].

Care Management Coordinator

Life Plan CCO
Clifton Park, NY
10.2019 - 06.2023
  • Collaborated with multidisciplinary teams to ensure that all aspects of patient care are addressed.
  • Monitored quality of care provided by home health agencies, nursing facilities, and other providers.
  • Conducted follow up calls to assess the effectiveness of treatments and therapies prescribed by physicians.
  • Maintained detailed records on client progress, including treatments, medications, diagnoses and changes in condition.
  • Served as a liaison between medical professionals, families, caregivers and community organizations to coordinate necessary services.
  • Advised clients on available programs for financial assistance or insurance coverage related to their healthcare needs.
  • Communicated with patients with compassion while keeping medical information private.

Auditor

New York State Department of Health
Albany , NY
07.2016 - 03.2018
  • Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
  • Identified discrepancies in financial documents, investigated causes, and proposed solutions.
  • Performed regular reviews of the company's operations for compliance with laws and regulations.
  • Assisted in preparing audit plans based on established objectives and standards.
  • Evaluated corporate governance structures to ensure proper oversight of management activities.
  • Interacted regularly with clients to discuss audit progress, findings, and recommendations.
  • Provided guidance on improving internal controls over business processes.
  • Ensured timely completion of all assigned tasks within set deadlines.
  • Collaborated closely with other team members to develop effective audit plans.
  • Conducted audits on internal controls and developed reports on findings.
  • Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.

Education

Bachelor of Science - Communication Leadership

Marist College
Poughkeepsie, NY
05-2009

Languages

Spanish
Professional
English
Full Professional

Accomplishments & Experiences

  • Supervisory & Leadership Experience
  • Clinical Substance Abuse & Mental Health for Adolescents
  • Case Manger - Adolescent Mobile Crisis Team
  • Community Habilitation
  • Bureau of Immunization - School Compliance Unit
  • Financial Analyst
  • Executive Administration Assistant
  • Insurance - Mental Health Substance Abuse
  • Medicaid & Medicare Billing Specialist

Volunteer Experience

  • American Foundation for Suicide Prevention
  • Metropolitan NTM Baptist Church- Home Mission

Certification

  • CPR & First Aid Certified

Accomplishments

National Cheerleader Association Veteran & Most Dedicated Award

Affiliations

  • Varsity- Professional Cheer & Dance Judge
  • Dancer - Professional Platforms
  • Acting and Theatre Experience

Timeline

Care Management Coordinator

Life Plan CCO
10.2019 - 06.2023

Assistant Residential Supervisor

Northern Rivers Family Services
02.2018 - 12.2023

Auditor

New York State Department of Health
07.2016 - 03.2018

Bachelor of Science - Communication Leadership

Marist College
  • CPR & First Aid Certified

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Shanta Thorpe