Shantae Codair
Customer Sucess Manager
Peabody,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Over 15 years in customer service specializing in Customer and Product relations. Main liaison to product representatives and specialty doctors to promote their services. Collaboration with 20 + departments to establish continuous support to clients by driving customer satisfaction as the main focus. Improving productivity by insuring clients are schedule in a timely fashions.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Organ Operations Coordinator
New England Donor Services
Waltham, MA
07.2021 - Current
- Managed over 150 customer calls per day
- Performs tasks requested by Organ Clinical Coordinator(s).
- Assembles donor charts and maintains donor records. Insures security, confidentiality and availability of records in compliance with policies and procedures of NEDS and other governing institutions
- Inputs referral information into designated clinical database and participates in Quality Assurance of this information.
- Collaborates with Donation Coordinators, Clinical Directors and Clinical coordinators to ensure timely execution of referrals.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Clinical/Administrative Assistant
Beverly Hospital
Beverly, MA
10.2011 - 06.2021
- Managed/Scheduled over 45 clients per day
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Advised office manager of problems and concerns and assisted with problem-solving.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Collaborated with Nurses and specialty doctors to prepare and set up rooms with adequate supplies and equipment.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Education
No Degree - Technical Nurse Assistant
North Shore Community College
Danvers, MA 11.2008 - 06.2009
Skills
Process implementation
Customer Relations
Strategic communications
Client service optimization
Team Building
Inter-department collaboration
Training and mentoring
Schedule Management
Staff mentoring & leadership
Timeline
Organ Operations Coordinator
New England Donor Services
07.2021 - Current
Clinical/Administrative Assistant
Beverly Hospital
10.2011 - 06.2021
No Degree - Technical Nurse Assistant
North Shore Community College
11.2008 - 06.2009